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Hooray for the ISIS team for making the point that if Durbin is implemented as proposed, or close to it, innovation as we know it in payments will be decimated. John Stankey, AT&T's head of business solutions, said that Durbin’s impact was the reason for ISIS’ business model about-face and created the chain of events that lead to their strategy course correction. (Related article: CrISIS at ISIS?)
Since ISIS brought the debate front and center again last week, I thought I’d offer a riff on a few other things related to the point that Stankey made.
Unless you have a rich grandfather, there are only three ways to fund innovation in payments: from the merchants, from the consumer or from a totally separate revenue stream like advertising. Let’s take them each in turn.
From merchants
Well kiss that goodbye. Congress basically passed a law that says almost anything that’s tied to a checking account can’t charge merchants (much), and the merchants may be able to route transactions around it. OK, so there are lots of nuances and exceptions here, but merchants basically won’t have to pay much for taking debit card transactions. Why then would they pay much for anything else? They will be flocking to this new, very cheap and powerful form of payment. Of course, there are still credit card interchange fees, but given what’s happened to debit, what VC would pour money into a business model based on that? (Related article: ISIS: Dialed Bank or No Dial Tone?)
From consumers
If issuers could make a lot of money by charging consumers for debit cards or transactors for credit cards, they would have done it by now. If interchange fees get whacked, they are going to have to raise fees somewhere else. But there’s a limit on how much they can make off of consumers who can turn to several other ways of paying that at least appear to be free or very cheap: cash, checks and ACH. Just think about online: if banks started imposing transaction fees for debit cards, consumers would probably be a lot more enthusiastic about giving PayPal their checking account for a direct debit. So, it is going to be hard for banks to recover all the money they are losing from the merchant side by raising prices for consumers. More likely, they will raise price to consumers on the checking account and slash services to make up for the lost revenue.
From other revenue sources
This one is easier said than done and depends a lot on who you are. I think ISIS envisioned that it would make money in part from advertising and offers. That, though, takes having critical mass to spin off enough revenue to crank the cash register and a heck of a long time to get to that critical mass. Now, if you’re a big and diversified player like a Google or Facebook with lots of cash from other businesses to offset the costs of operating a payments business, I guess you are all set. (It helps to actually be an expert in advertising, too.) There just aren’t that many players like Google or Facebook in this space. Innovators could get money from VCs and PE firms, but absent any sort of interchange revenue to contribute to revenue, that is not likely to work out either. Payments is a scale business that takes time to ignite. VCs and PE firms typically don’t like those investment time horizons. And merchant-funded programs, like Groupon? Well, sure, they will continue to flourish, but that market will probably shake out and adjust downward over time, since merchants will have many other options to choose from, and 50 percent commissions will be the exception and not the rule.
So, what’s an innovator to do?
My own view is that Durbin will change the face and the shape of innovation. It’s not that we won’t have innovation, but it might be more like what I am calling “lemonade” innovation. You know, the old adage, when life gives you lemons, make lemonade? Well, when Durbin gives you lemons for a business model, you gotta make lemonade or die of thirst. So, there will probably be a lot of lemonade being made throughout the payments ecosystem.
For example, more lemonade might be made by “infrastructure” players who have the capability to route transactions along multiple rails that might not drive innovation as much as it will improve margins. There might also be lemonade made by trying to monetize schemes to bypass debit interchange fee caps, for example. But these are things that are on the margin and will take time to develop and scale.
Of course, much innovation is going to be killed beyond the sort ISIS is doing. A lot of ongoing innovation has been by players who have tried to use ACH or other business models to offer merchants the choice of an alternative with lower fees. There won’t be much of a business case for them if debit card interchange fees get whacked. ACH-based businesses and business models will likely go the way of the Edsel over time, since it will now be far cheaper for alternative payments players to move away from those platforms to debit rails, with the added advantage of having more features available to them at a lower cost.
What’s great about what the ISIS team did last week in raising this issue was to put a face on the Durbin issue from the perspective of an innovator looking to enable a new way to transact at the merchant point of sale.
So, it remains to be seen how Durbin plays out. We should hear soon if the Tester bill passes and gives the Fed the time to really study this matter. In the meantime, its potential impact on innovation, and consumer wellbeing makes for interesting and important discussion.
What is your view on all of this?
Karen Webster is the President of Market Platform Dynamics (MPD), a consulting firm that helps companies find, implement and monetize innovation. She serves as an advisor and member of the board for a number of companies operating in the payment, technology and digital media industries. More info here.
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Comments
Karen,
I must say that your commentary is slanted in favor of the banking industry. Merchants can fund innovation in payments by investing in innovation directly (rather than through interchange). You seem to be completely disregarding this possibility. Are banks any more innovative than merchants? Really?
A more balanced perspective is called for here.
Posted by Andrew Morris, 17/05/2011 10:42pm (1 year ago)
Karen,
I'm confused by this article. By your own admission, you questioned the ISIS model when it was first introduced, as did I. A single network approach made no sense to me - why would a consumer buy a wallet that they could only put a Discover card in? The change in ISIS' direction makes sense from a consumer perspective, but I fail to see how Durbin had anything to with it.
I also take issue with your assertion that Durbin will kill inovation. It seems to me that when your revenues are limited in one direction, you have to find ways to cut costs, or find alternative (non merchant) sources of revenue. Or here is an idea - offer a service that merchants actually want, and are willing to pay for, instead constantly gouging merchants for a service they have no choice but to accept.
Posted by menunes@hotmail.com, 17/05/2011 9:54pm (1 year ago)
Karen,
To a great extent, I agree with your observations specially because i am no fan of government fixing pricing in open economy.
But to say that Innovation will get stiffled and down to "lemonades" may be an over exaggeration.
Innovation has happened every time there have been boundaries that sounded unsurmountable.
Debit volumes, today, are surely not trivial. Then why are the interchange of debit so much higher than ACH? Does it not leave room for improvement from our industry as a whole?
Definitely hope the Tester Bill passed and every one gets time to really evaluate what is best for our industry.
Regards,
Chandan Mukherjee
Principal & Co-Founder, PayCube, Inc.
Posted by Chandan Mukherjee, 17/05/2011 1:41pm (1 year ago)
Hi Karen,
thank you for this very interesting article. And I agree with you when you say "Payments is a scale business that takes time to ignite." All from the payment business know that.
We have seen a lot of innovation in the online payment space here in Europe with a lot of alternative payment systems. But at the PoS it takes time and scale "to crank the cash register and a heck of a long time to get to that critical mass." as the IT environment is different: centralized versus decentralized.
Consequently, I believe we will not see innovation or disruption coming from this payment segment. I expect innovation or disruption to come either from companies which develop their vertical services towards PoS payment (e.g. Google, Facebook, ...) or from merchant segments not yet accepting electronic payments at all.
PayPal is a formidable example for the later on: it started as a low-end segment solution addressing a merchant segment where the incumbents delivered no suitable or favorable solution for. And today? The incumbents see them as clear competitors or why would VISA start to develop a wallet.
Posted by von Hammel-Bonten, 17/05/2011 11:51am (1 year ago)
Today at FinovateSpring 2011, FreeMonee, a national cash-gift network, announced it has raised $11 million in initial funding. So it seems that Innovators can get money from VCs and PE firms.
It will be interesting to observe how "AT&T, Verison and T-Mobile" competes against Google and Apple.
Posted by Thomas Horton, 16/05/2011 10:44pm (1 year ago)
I'm late to the party, and others have made the point that the legacy 4-party model is broken: where else do you see prices increasing as technology develops, and how competitive is a market with two dominant players who follow each other's lead?
Limited competition has squelched innovation, as have the fattening margins from increased interchange. The latter have as well attracted regulatory oversight as they increased the wealth transfer from merchants to issuers without commensurate increase in value to customers.
Today is when I've seen the most payment innovation in my career, as start ups proliferate, the legacy model shows strains of age, and the incumbents struggle to innovate rather than just talking about it.
While I'm not generally happy with the government setting prices, I don't fear a death of innovation. Durbin may result in more realistic pricing-- consumers paying for what they get (think fee-based cards and rewards program) rather than being having those benefits subsidized by someone else (merchants, revolvers). And it won't hurt innovation.
Posted by David True, 16/05/2011 8:25pm (1 year ago)
I agree with Patrick Gauthier's contrarian view. Innovation always follows the conventional belief that says, "It can't be done." And then later everyone agrees that the belief was wrong and that the innovative path was hiding in plain sight. The truth is that everything cool in payments is already being done outside the US, so I keep wondering what the mystery is all about. It's not innovation we need, so much as a disruption of the lumbering behemoths.
Posted by Chuck Phipps, AAP, CTP, 16/05/2011 1:23pm (1 year ago)
Karen,
From my own discussions with Isis, my understanding is that they will take a cut of the interchange revenue that would otherwise go to the issuer, in exchange for providing a secure contactless platform that the issuers would otherwise have to build and support themselves. They can also host merchant loyalty programs on their platforms, presumably for a fee. So we can identify some possible revenue sources; it's not as hopeless as you suggest.
The existence of competing standards is a concern, to be sure; but the backing of the three major carriers gives Isis a big advantage, if they don't give banks, merchants or consumers a strong reason to go with an alternative. This new open strategy (which they claim was planned all along, and merely accelerated once the Durbin regs were released) is very bad news for DeviceFidelity, which previously was Visa's default NFC platform, and whose role is now unclear. Google and Apple, for their part, will really have to outperform to overcome that advantage. Perhaps the conflicting signals on whether NFC will be in the iPhone is due to uncertainty in Cupertino about where the industry is going.
Posted by Aaron McPherson, 16/05/2011 12:20pm (1 year ago)
Innovation generally results from the conjunction of obsolete business models and obsolete technologies being replaced by alternatives. What you are expecting - innovation funded by incumbents - is not innovation but product developments to maintain the status quo.
4 party network is an obsolete business model that is too rigid to adapt. Card based payment is an obsolete delivery method that isnt adapted to the future of commerce.
Innovation will come from Durbin because it creates significant pressures on all parties.
You are right on one thing though, Merchants like Payments incumbents have been less looking for innovation than for an evolution of the current system.
Posted by Patrick Gauthier, 16/05/2011 12:01pm (1 year ago)
Trying to be an impartial observer, all I can say is that innovation also comes from pressure to achieve and deliver lower cost. The payments industry is a victim of its own success. As the % of the total pie of payments shifts more and more to electronic, the pressure to reduce the price (and government intervention) was inevitable yet each and every year, Interchange went up. Twenty years ago, it cost me $200 to buy/sell 100 shares of stock, now that is $9 or lower if I really wanted to chase the last nickel. I happily pay a bit more for quality of service, features, etc... This is a complicated debate and I will stop here....
Posted by Steve Klebe, 16/05/2011 11:47am (1 year ago)
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