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Google and Apple made news last week when they announced their respective plans to help publishers monetize their content. Less than 24 hours after Cupid worked his magic on Valentine's Day, Apple began a subscription payment service that lets customers pay for content that magazine publishers make available via the Apple app store. There are only two strings attached: Publishers have to offer their very lowest subscription rates, and Apple takes a 30% commission on the sale. (Related Article: Will Apple Get Us to Wave At the Point of Sale?)
A day later (merely by coincidence, they say), Google announced its One Pass program that does sort of the same thing, only for 10% of the subscription price and for consumers that use smartphones powered by Android. These two payment systems aren't interoperable. You can't use your iTunes account to buy Android apps content, and you can't use One Pass to buy stuff in the Apple App Store.
All of the media coverage that ensued, I think, focuses on the wrong thing: 30% versus 10%. The real story in my view is about 160 million versus zero (or something close to that).
Apple has just made it easy for publishers and iTunes accounts holders to do business on the Apple platform. With 160 million account holders, it is now as easy to buy an issue of Sports Illustrated or The Economist in its App Store as it is to download Lady Gaga's "Born This Way." In exchange for providing access to these account holders, Apple takes 30%. And at 30%, it's a better deal than Groupon and proof of what my colleagues and I have said all along - merchants will pay for traffic that leads to sales. And, if customer signs up on the SI website, the publisher pays zippo yet is still able to deliver its product via the App Store to that customer.
Google is starting from a totally different place. They have a bazillion eyeballs, and 50% of the smartphone market but bupkis when it comes to One Pass account holders. The incentive for One Pass accrues to the publisher, who pays less of a commission but not to the customer who has to go through a bunch of steps to set up an account with Google Checkout. Sure, there are some Google Checkout users but hardly enough to ignite One Pass for publishers anytime soon. And, yes, there's also all this talk about how Google is going to share customer information with publishers, but it certainly won't be at the exclusion of using it to drive more advertising spend for themselves, which we all know is their core business/cash cow.
When I first heard about this new service, I thought immediately that this might be an ingenious attempt by Google to ignite its tepid Google Checkout platform. If enough people got One Pass accounts tied to Google Checkout, it might make for a more compelling story to merchants who might think more seriously about adding it to their payment choices at checkout. I've since thought more and decided that One Pass is probably more of a digital content play pure and simple where some analysts have estimated the revenue from mobile gaming alone to reach $10 billion. If that is the case, they have chosen a potentially lucrative segment with a formidable foe in Apple, not to mention PayPal and Facebook Credits; the latter of which is slowly locking up the digital payments arena (starting with gaming) on Facebook where, Zynga reports that about 63 million people spend 15 minutes a day playing Farmville (and some even spend $100 a month to keep their fields plowed and farm animals cared for).
I guess the one thing that I find really interesting about Google's move is how they appear to be going down the same path with One Pass that they did with Google Checkout - incenting the merchant. It's great that merchants feel like they are getting value with Google's new offer, but it's the consumer that has to be convinced it's worth going through all the trouble to establish an account with Google Checkout. We've all seen the roadkill in payments of the ventures who hitched their wagon to a low-cost merchant value proposition - forgetting that the consumer has other options. And, where there are bunches of customers with a ready way to pay, there will be merchants lining up to sell them stuff. Payments is and always will be that multi-headed beast that can only be tamed when value is delivered to all stakeholders in the ecosystem. (Related Article: Blast Off! How Two-Sided Platforms Ignited)
It will be interesting to watch how all of this unfolds over the coming months, and whether Google will adjust its strategy to include consumer incentives of some kind. Their executive leadership knows the story of PayPal pretty well and how that payment system ignited by solving a problem for consumers and merchants transacting on the eBay platform - and how the answer had nothing to do with making it cheaper for the merchant to do business.
Stay tuned!
Karen Webster is the President of Market Platform Dynamics (MPD), a consulting firm that helps companies find, implement and monetize innovation. She serves as an advisor and member of the board for a number of companies operating in the payment, technology and digital media industries. More info here.
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Thanks for the comments, everyone.
Geoff, good point, but to presume that merchants will use the "savings" to fund consumer adoption? I am skeptical.
David .. it is amazing isnt't it? I hear the lament from issuers all of the time, as I am sure you do, all of the time that merchants will plunk down 50% on Groupon-esque offers but grouse about 1.5% interchange.
Chas ... what can I say :)
EPN ... I hope so. I co-authored a piece with David Evans about 4 years ago (before iPads and iPhones)for the newspaper industry poisiting a future where a device would not just deliver the news, but enable a bunch of interactivity within the content by other content producers and advertisers. We now have the devices, the technology to deliver stuff like this and a payments mechanism to monetize it all. Let the games begin!
Posted by Karen Webster, 24/02/2011 11:11am (1 year ago)
Karen: I like this analysis. One question, though: Couldn't part of the strategy on Google's part be enlisting the merchants to induce the customers to sign up for Google Checkout? I confess I don't know enough about how people use these services to know if this makes sense (is there much multi-homing?), but it seems like Google has just handed merchants 20% of revenue with which to convince customers to use Google Checkout. I can think of some reasons why this might be an easier thing for merchants to accomplish than Google itself--most notably because it would seem to be a lot simpler and more direct for the merchant to offer compensation for signing up (although I know Google used to do this--I signed up for Google Checkout a long time ago when Google was offering some sort of discount on the first purchase (or something like that)). Moreover, the customer who is in the process of buying something can easily be made aware of--and will have an immediate incentive to investigate and invest time in--Google Checkout. The same cannot as easily be said for customers made aware of Google Checkout through other channels (advertising?), I would think. In other words, perhaps Google is deputizing merchants to recruit users to build its customer base.
Posted by geoff manne, 23/02/2011 3:02pm (1 year ago)
There's another angle to this that should not be ignored -- if iTunes/Apple can offer merchants access to 160 million account holders and merchants believe that the payment of a 30% fee is worth the additional sales this access may generate, then a 1.5% fee for access to bank cardholders should feel like an incredible deal to merchants. Oh, but wait... that's interchange.
Posted by David Dove, 23/02/2011 12:57pm (1 year ago)
The payments ecosystem burp by Google is the lack of one pass marketing. One of the foundations of mobile enabled consumer [MEC] interaction is awareness. The second is eliminate complex initiation associated with engaging the use of a product or service. These both garner Google a failing grade so far in this mobile subscription sector and the boys from Stanford find themselves treading water instead of crossing a blue ocean opportunity ....yet again
Posted by Chas. Malloy, 23/02/2011 10:29am (1 year ago)
Great article. Magazines and newspapers on tablets and mobile devices is definitely the future of subscription media. It will be interesting to see how the content evolves and adapts. Will magazines and newspapers on these types of devices start to become more interactive?? I think so...
Posted by Electronic Payments Network, 23/02/2011 9:53am (1 year ago)
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