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Google has signaled that it will do two things no one else in the payments ecosystem has done or even talked about: make a business case for merchants and consumers around NFC and maybe even put some real money behind it.
Google has obviously made a decision that NFC is an opening into something more interesting and lucrative than transforming a phone into a payment card– advertising and marketing opportunities at the point of sale – the physical point of sale. And, it has done a deal with VeriFone that takes the economic sting away from the merchants who need to buy into their vision to make it work – and who have by and large turned their noses up at NFC up to this point. Layer on top of that their Google Checkout asset and their newly launched One-Pass wallet application and you have the makings of an interesting new payments player. What’s more, Google is building this capability on top of its core assets – online advertising, eyeballs and now its hockey-sticking market share of Android operating systems. The result is the potential to position itself as not just a payments player, but one that has can blend on and off-line transacting in a new, interesting and potentially big way using the mobile phone as a conduit to the physical and online commerce worlds.
What’s amazing is that Google was the first to connect all of these dots. No doubt those loyal readers of PYMNTS.com have read more than a few of my skeptical musings over attempts to use NFC merely as a way to turn phones into cards. That ship had not only sailed but it hit a huge sandbar when terminal subsidies to merchants dried up and no one tapped at the point of sale even though there were millions of cards in circulation. There was just nothing in the way of a value proposition around NFC as a mag stripe replacement. Yet for years the traditional players continued to invest in and follow a traditional path around NFC deployment which marginalized its potential as enabler of commerce, not just transactions.
Google has both the money and the motivation to drive success. They also have two more things: lots of money and lots of data. Google is an advertising platform and is sitting on treasure troves of data that it successfully monetizes today on their platform. It has a built an engine that can be used to drive offers, targeted offers, and a business model that does not need transaction revenue to pay the bills. It’s why Google might be very happy to fund merchant terminal deployment that traditional card networks can “free ride” – their payday is much richer and much less dependent on marginal transaction costs. Google could really knit together an interesting business model that in and of itself could be disruptive and a customer base and offers platform that could outmaneuver its once-upon-a-time love interest, Groupon.
All I can say is that it took Google to finally make NFC worth paying attention to, for everyone.
Karen Webster is the President of Market Platform Dynamics (MPD), a consulting firm that helps companies find, implement and monetize innovation. She serves as an advisor and member of the board for a number of companies operating in the payment, technology and digital media industries. More info here.
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Karen,
I am equally interested in how Google might play in the physical NFC payments world, but I would not be so quick to disparage the efforts of NFC-enabled phones and traditional bankcard issuers to deliver NFC payment at the point of sale. NFC in retail payments should not be confused with contactless payments cards (known by Blink, PayPass, PayWave, Expresspay,ZIP) - NFC is the mobile technology, not the payments application. We have 75 million contactless cards in the market and 200,000 acceptance locations, so contactless payments has hardly "hit a huge sandbar". There are still no NFC phones or devices on the market for Google to use to justify paying for terminals for merchants to install yet. The NFC ecosystem at the point of sale begins when there are NFC handsets hit the market with NFC wallets and merchants willing to disrupt their check out counters. Google has a lot of selling to do to catch up with the banks and to Isis from a mobile NFC payments standpoint - I am hoping they do more than just talk a good game.
Posted by Randy Vanderhoof, 04/04/2011 2:59pm (1 year ago)
Good post Karen. I commented on this in another group this week and will repost here as it's pertinent.
Sharing some thoughts about Google getting in to NFC payments; and thinking of other "non payment industry types" getting into the little known uber complicated world of accepting payments, like Google, Square, Apple, and Facebook. From a product marketing perspective, these brands all have strong, emotional connections to the desired demographic of mobile payment adopters, therefor they should be considered serious competitors to others in the industry who have years of experience in payments. Because so many, if not most, payment industry brands are largely unknown to consumers and have no GenY brand allegiance or recognition comparable to the social media brands; it's possible Google as an example, could grab market share from another company who has years of experience in the payments industry, and a better NFC or mobile product. So the lack of a consumer facing brand that resonates to GenY audiences creates a serious disadvantage when trying to get a mobile payment product adopted at the consumer (and merchant) level.
In a perfect would the B2B payment industry icons would partner up with brands that have their hooks into the demographic needed to get the required adoption to make a mobile payment product stick. So while I believe the social media brands can for sure capture market share, they are just not experienced enough (including Square) in the payments industry as a whole. This lack of not knowing, what you don't know, could seriously impact getting NFC or other mobile payment products to stick. What could happen is one of these social media brands does start to capture real market share, and assume they are not partnered up with the right payments industry brand, then a massive breach occurs and early adopters drop off and this exciting new way to pay, gets an ugly scarlet letter, then we all lose. Partnering a GenY known brand, think Apple Payments with a known payments industry brand, would result in a full circle win for both brands, consumers, and merchants.
Do you agree that the way to capture the most mobile payment market share would be to build hybrid brands and/or co-brands as I've described?
Posted by Dana Barciz, 21/03/2011 10:08am (1 year ago)
Hi Karen, I was telling my customer that someone was going to take NFC to the next level. Look who it is Google. Well someone over there is see dollars signs all over with this one.I think by the end of the year we will have the service on our phones.
Posted by Walter Whitley, 19/03/2011 10:44am (1 year ago)
Karen, it seems to me that the MCom sector has, over the past two weeks, actually started to extensively renovate the ecosystem with a number of offerings [pilots?] I believe that the fragmentation across the global landscape will continue near and medium term[2013] due in part to the ramp necessary for merchant POS participation. I still am adamant that a MIMO POS will be the final form factor appliance [tablet POS anyone?]
The activity nonetheless is a positive development, very necessary for mcommerce evolution in the physical world.
have a great day
Posted by Chas. Malloy, 18/03/2011 10:43am (1 year ago)
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