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Last week there was a flurry of articles about cMoney. Here was yet again an incredible new mobile payments platform that will revolutionize the world. It had knocked the socks off of investors who had supposedly given it $100 million. And the press wrote breathily about it, with WSJ’s Venture Capital Dispatch telling us that “a start-up with a funky name has an ambitious plan for replacing consumers’ debit and credit cards with a mobile-payment system.”
We are so inured to hearing about new payment systems that are going to replace [fill in any of the following: cash, checks, mag stripe cards, all plastic cards, the need for money itself] and have gotten investors to bet on these dreams that cMoney seemed like just another one. Evelyn Rusli at TechCrunch, though, smelled something. She did some really good digging into the cMoney story. It would appear this newbie is a quagmire of lawsuits and conflicts of interest and that the $100 million may be funny money from a dubious source. Rusli’s profile of the CEO, who apparently is no grammar girl, is hilarious. And nothing comes between cMoney’s CEO aka College Girl, and her press releases—there have been at least seven this year including C$ cMoney Appoints Board of Directors and C$ cMoney Secures $100 Million Financing from AGS Capital Group, LLC.
While cMoney is an extreme case there is a deluge of press releases and subsequent news stories about startups and existing companies introducing revolutionary methods for making and taking payments. They range from the major card networks who insisted that contactless was the future and have thrown unbelievable sums at ill-thought out plans, to wet-behind-the ear entrepreneurs who think they can build new payment systems with an iPhone app.
The stories that are popping out like bunnies now are often about P2P payments and often related to mobile payments. These are a mixture of large companies pushing out announcements about services for which they have no serious launch plans, to start-ups that have ideas in development but nothing in production, to new firms that have introduced a new product and really think they are going to be the Google of payments. And of course spread among this are the gold nuggets—serious product and technology ventures that could have a real impact on the future of the business.
I don’t think there’s any easy way to screen out the little precious from the large detritus that comes over the wire without a lot of work. But there are a few simple rules for sorting out the plausible from the implausible—and certainly some things that any serious investor in these businesses ought to be looking into. I apologize in advance if these seem utterly trivial—I mention them because they are routinely ignored:
Rule 1: What’s the problem that consumers or merchants have that this new solution solves? I think PayPal is doing lots of really innovative stuff these days but their video for PayPal Bump highlights the burning question for a lot of the proposed P2P solutions: do consumers really want to pay each other and isn’t your solution more trouble than it is worth. Real guys don’t often ask their buddies to fork over for a slice of pizza which is the use case presented in this video. Maybe there’s a problem for which PayPal Bump is the solution but this doesn’t seem to be one of them.
Rule 2: Why is this solution better than cash, magstripe, or whatever it is people would use otherwise? Just because Steve Jobs hasn’t introduced it on stage with glittering lights and rock bands doesn’t mean that a technology isn’t useful. Cash is just a really convenient way for folks to pay each other. In a lot of situations it is so hard to beat. And while it makes sense to dump your 8-tracks for an iPhone it is quite difficult to beat the magstripe swipe. As Rube Goldberg as the system may be, it has worked out a lot of the kinks and a swipe almost always works and takes very little time. (Btw, the other thing people forget is any new payment solution needs to work 99.99% of the time.)
Rule 3: If it is a platform that requires getting buy-in from multiple groups (like payers and payees) how are you going to get a critical mass of both sides and ignite the platform? An answer to this question should be in every business plan presented to management and in every investor deck. This really separates the serious from the clueless. I met with someone recently who basically said they would ignite themselves by getting a lot of press. Next! Anyone who knows the payments business knows that getting to critical mass is like walking through a field of landmines. You better have a clear strategy otherwise you’ll just blow yourself up. See Pay-by-Touch or any other of the hundreds of attempts in the last few years. (By the way you should also read my chapter on ignition strategies in Annabelle Gawer’s great edited volume on platforms.)
Rule 4: This is really a corollary to the previous three rules: Alarm bells should go off if the product or service is: (a) a new payment system; (b) relies entirely on smartphones; (c) has anything to do with P2P; (d) requires merchants to do anything whatsoever at the point-of-sale; (e) assumes that merchants will all have contactless POSs; or (f) depends on interchange fee revenues for success. I’m not suggesting that any of these are fatal but in my experience they all present significant challenges under Rule 3. It is very hard to start a new payment system; it is hard to reach critical mass if it depends on you and other well-heeled folks who carry iPhones; assumes that you can build a business paying babysitters or people trying to split the tab for a meal; requires merchants to spend money or to train their barely conscious clerks; or assumes that the interchange fee river will flow forever.
Rule 5: This is also a corollary but is a very useful short screening device: Anyone who says that they are going to REPLACE [cash, checks, magstripe, or other popular tender types] as opposed to betting on taking a bit of share away from those tender types should go into the reject pile. After several thousand years we know that it takes generations if not more to change payment habits.
So those are five screening rules. I’d like to invite the experienced payments community to come up with their own suggestions. I’ll take the best, and even replace some of mine if people have better suggestions, and offer the 10 best screens for separating what’s possible in reality to what’s only possible in your dreams in the payments biz.
David S. Evans is an economist and a business advisor to payment companies around the world. His recent work has focused on helping companies create, ignite and profit from payments innovation. He is the originator of the Innovation Ignition Framework® , a tool provides a systematic way for companies to evaluate and implement innovative ideas and achieve critical mass.
C$ CMONEY SECURES $100 MILLION FINANCING FROM AGS CAPITAL GROUP, LLC
How Software Development Platforms Will Drive Innovation and Transform Payments
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David, In response to the issues you pose, what if an independent third-party platform is introduced that is not bank nor telco centric but can link banks across networks, enables a P2P or C2B payment to be effected within one minute using a simple SMS/text message sent from even a $30 vanilla-flavored phone that anyone can use/learn, direct from the payers account to the payees account without the need for an intermediary e-wallet account (thereby avoiding the need for regulatory approval)?
Would this not solve the generic problem we all face (developed or developing world) in accessing cash and also much of the issues you have presented?
Rule 1 - Obvious problems associated with physical cash handling, both from the consumer and merchant/utilities perspective are solved by such a system.
Rule 2 - Cash may be convenient at the point of interaction but accessing cash is tedious , cumbersome and always takes more time than one desires. Mag-stripe is costly for both the merchant and the operator to maintain, card-cost, hardware and infrastructure (new reform bill limiting <$10 transactions to cash or added expense to consumer.) Annual cost of fraud add to the reason for the high service-fees.
Why not replace with a device we all have, a simple SMS-enabled cell phone?
Rule 3 - Creating a compelling case/reason to sign up and use the service is only possible if the proposed system covers the broadest spectrum of cash payments (intra-bank, inter-bank and cross-border) and the widest ecosystem possible. (i.e. banks, merchants, utilities, etc.) Co-branding across banks, utilities and merchants helps create an effective ignition strategy.
Rule 4 - Pretty much addressed by what I have described above, since neither the payer nor the payee needs to adopt devices that are using proprietary platforms or using emerging technologies that are untested. SMS and phone channels are proven, robust platforms of all MNOs. Easy to obtain SLAs to assure QOS.
Rule 5 - I agree with you that a totally cashless society may never see the light of day since there is always a group/segment of societythat would prefer to deal with physical cash for a variety of reasons (mostly I feel to avoid the traceability associated with e-transactions) but it is surprising how easily we have come to accept the inconveniences associated with accessing cash, either at bank branches or ATM or are willing to go through time-consuming electronic access methods such as browser and smartphone based applications that are limited in scope.
Posted by Sunil Wijesinghe, 30/08/2010 5:40pm (2 years ago)
Well-written, David. As they say, common sense is not that common! Most new ventures still leverage the plumbing of legacy payment systems used by banks to clear domestic and cross-border payments, unchanged for decades.
The Reserve Bank of Australia is seeking input on innovation in payments. For a brief history of innovation in Australian payments and to contribute your ideas for radical re-engineering of this plumbing, see my blog: http://paymentsinnovation.blogspot.com/.
Posted by Dilip, 03/08/2010 9:29pm (2 years ago)
Hi Steve, could we borrow your points for our collateral ? They sum up our solution perfectly.
Posted by Frank, 23/07/2010 7:49am (2 years ago)
Excellent screening rules. May I add:
'New' as in non-established and therefore risky should be a major concern, but the adjective gets used too widely. Almost none of the 'new entrants' in Europe as a result of the PSD are 'new' in that sense. They are newly regulated, but the business model is well established and proven. And PayPal, Ideal and MPesa were 'new' once. If we shy away from 'new', we will continue to be stuck with correspondent banking and plastic cards, which were invented nearly 50 years ago. A lot has changed since then (tho' relatively little in payments)
P2P is only a problem if the answer to the subsequent question, 'ok so how are you going to clear and settle the funds at a cost that is acceptable to your model' can't be answered. The global P2P market is vast, and is a wide open opportunity. But waving a mobile phone around as if that's the solution leaves key questions unanswered.
Which brings me to price. I sometimes see offerings brought to market which have not been designed to hit a specific target per trn price. Great technology maybe, but - benefits, price per trn, ease of adoption, ease of use, ubiquity should all come first.
Posted by neil burton, earthport, 23/07/2010 1:56am (2 years ago)
Understand the market you’re aiming at. Payments is the same at one level (debit me credit you), but it’s very different when analysed in detail, especially across/between countries. MPesa is an enormous success in Kenya – but it has grown in ways nobody expected – and it’s not (yet?) having the same success in other countries (as far as I know – comments welcome). Mobile payments generally (remote as opposed to proximity) has taken off far better in emerging economies than in ‘developed’ economies. Ideal in NL is another success, which isn’t (yet?) gaining the same degree of adoption in other countries.
Also, there is no such thing as a ‘payments’ market. ‘Nobody wakes up in the morning and wants to buy a payment’ – Eric Sepkes. A payment (clearing and settlement) is a business process component which is necessary to enable a wider business process. Understanding the underlying need is part of knowing the target market.
Look to emerging economies. Many mobile payments, prepaid card and other innovations tend to have gained mass adoption there. (There is no shortage of ‘innovations’ – especially in the mobile payments space. Few of them have gained mass market adoption.)
And of course, be cost-effective. It should be faster safer and cheaper to send money than to send a parcel. The ‘going rate’ for a remittance is sub $5; and as the Bank for International Settlement points out ’From the point of view of those providing remittance services, remittance transfers will often be indistinguishable from any other low-value cross-border transfers, including small payments to and from businesses’.
There are gaps in the market, and most of the traditional payments services – with the exception of Paypal – are nearly 50 years old. The market has changed, and mass market adoption of new technology has changed, a lot in that period. For example, about $1trn moves globally as p2p (often called remittances); there is a G8 initiative underway to reduce fees from 10% to 5%, which still equates to $50bn in potential fee income. Online merchants incur astonishing losses as a result of CNP (cardholder not present) fraud, which is 5 to 10 times the fraud losses incurred on online banking.
And, be patient. Payments is a regulated business, and requires a great deal of trust. That takes time to build. The PSD in Europe last year created a new regulatory environment so payments service providers don’t need a full bank licence. This may have the effect of driving more competition and innovation.
Posted by Neil, 22/07/2010 4:09pm (2 years ago)
You are correct, Rik. However, when I look at screening rules, they are the same. The only difference is that the customer is no longer consumers but business/merchants. That is where most of my innovations are targeted to. In thinking about the investor meetings I have had, the lists above is pretty much right in line.
Posted by Phil, 22/07/2010 4:09pm (2 years ago)
Very interesting and instructive discussion topic. Looking forward to more of the same... I think untill now we havev mainly focussed on retail paymenttool according to the input I read, of course there is also the back office process that cannot be seen by the customer but which is a many times even more important for a payments provider than the channel itself.
That is where process improvement, cost reduction and fast time to market one of the important element to take into account I guess
Posted by Rik, 22/07/2010 4:07pm (2 years ago)
At least three of the following:
1) Solves known problem (eg security)
2) Brings efficiency to a process (eg saves time, money)
3) Improves customer functions and experiences (product improvement)
4) Clear and affordable path to market relative to revenue expectations
5) Potential to scale
6) Revenue model in line with value to customer
7) Proprietary technology, process or application
8) Access to experienced management and enough money to get to breakeven
Posted by Wendy, 22/07/2010 4:05pm (2 years ago)
The thing with payment is you can do so many easy things to innovate between two actors that that is where people stop. It's like 'if I have a hammer & a saw' what can I build - the possibilities are endless - but limited at the same time.
Fiserv's criterion ('Hammer & Saw') for success are:
- All electronic - from initiation, to settlement, to statements, any new payment product must be completely electronic
- Ubiquitous - new payment products must work everywhere, all the time
- Intuitive - if users can’t immediately and intuitively figure out how to use it, the payment product is doomed to fail. Any successful new payment product must be easy to use
- Secure - successful new payment products will include two-factor authentication, end-to-end encryption, firewalls and smart compartmentalization of data
- Easy - users don't want to have to remember their account number or credit card number. Successful new payment products will have easy to remember account codes - such as a cell phone number? that consumers already know
- Informative - payment data will be delivered automatically as part of completing the payment
- Interactive - using any new form of payment should be highly interactive - and fun
- Always on - consumers don't want to wait for an application to download or to be directed to a web-site more than once. Successful new payment products will have single keystroke or touch access
- Customizable - allowing the user to completely customize the payment application, whether it be changing the graphics on the screen or adding their own sounds for alerts, new payment products will let the user create the experience they want
I think blockbuster innovation is going to come when investors look beyond 'hammer & saw' screening of ideas. Anything can be accomplished when payment is electronic. Many huge industries are still using little/no electronic payment because they need bigger, more powerful and smarter tools.
Posted by Steve, 22/07/2010 4:04pm (2 years ago)
Agree! I would add the followings:
1. The new product/service launched has to be provided to a specific category of people to answer a specific need. No mass market offer will work.
2. Show a strong marketing plan, one of the most difficult things in this sector is the people enrollment to the new service
3. The regulatory environment must be well known and the Business plan should give detailed information to investors to show that this aspect is well managed by the entrepreneurs; (everyone could get a bright idea but if the new service doesn't comply with regulatory environment....)
4. If the regulatory environment is ready (or about to be ready because a new law has just come into force), a license given a central authority may be needed before the activity (service or product) is launched. Depending of the country, this process could last several months and the length (and the cost) of such procedure is often underestimated. This could delay the product launched and weaken the company.
Posted by Bruno, 22/07/2010 4:01pm (2 years ago)
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