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Apr 22, 2010, 6:27am

The Web Payment Wars Begin with Visa’s Purchase of CyberSource

by David S. Evans

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Visa’s $2 billion purchase of CyberSource, a leading e-payments provider, may mark the beginning of the wars over who will help merchants and consumers transact over the web.

PayPal has had a sweet deal up until now. It pioneered a method for people and businesses to transact at the beginning of the last decade. It won the hearts and minds of the buyers and sellers on eBay, whose numbers were exploding; figured out how to deal with critical risk and fraud problems; and so out-classed eBay’s homegrown payment service that the auction site threw in the towel and bought PayPal. Since then it has become a profit machine for eBay and become a global acceptance mark online. It has moved off of eBay and has aggressively courted merchants, from the small to the large, to offer it as a mechanism for consumers to pay them.

While adored by many users for its convenience, PayPal hasn’t been loved by all. Some merchants don’t like its fees, the fact that it takes consumers off of their sites, and the fact that PayPal gets much of the valuable data associated with those transactions. As a result, many merchants continue to make consumers go through the daunting and time consuming process of filling out a detailed form, including inputting their card info, each and every time when they go to checkout online. Most consumers never consummate sales they start because they don’t have the time, don’t want to run downstairs to get their cards, or make a mistake and give up in frustration. These merchants aren’t stupid of course--they include many large and sophisticated ones. They’ve just decided that partnering with PayPal isn’t in their long-term economic interests.

Now, you might think that the card networks would appreciate PayPal providing a handy wallet where people can put and use their payment cards online. But, of course, everyone knows that having gotten your card in their wallet, and gotten you hooked on the ease of use, PayPal is trying to get you to drop your cards in favor of your checking accounts. That reduces PayPal’s costs and expands its margin. So while the card networks savor the fees from card transactions that have been done through PayPal they know that party is going to wind down someday. (They are being disintermediated for readers who like words with lots of syllables.)

Fifteen years after the start of the commercial internet, the card networks are scrambling to figure out how to make online work as well as offline. Offline consumers walk in, swipe their cards, and cardholder and merchant have smiles on their faces a couple of seconds later. It would be weird offline if the merchant said, hey consumer, why don’t you step outside and give your card information to this other firm—by the way that firm might suggest some other payment options to you--and then come back and see me. Online, that is what the merchant is sort of doing in offering the consumer PayPal. Unfortunately, the other alternative is to say to the consumer, thanks for your business, now could you fill it the next two pages and lot’s of luck if you get through it all.

This brings us back to Visa’s CyberSource buy. CyberSource is the e-commerce engine for about 300,000 merchants (their Wikipedia stub entry says half of all NYSE-traded companies but I haven’t verified that). It mainly helps these firms with key back office tasks—risk and fraud most importantly, call centers, and then processing. It will be a great building block for Visa to provide e-commerce solutions to merchants. What merchants need, and hopefully what Visa will ultimately provide, is what they have offline: a fast and convenient checkout without leaving the premises, without losing control over their own data, and with risk and fraud control.

The stakes here are huge. Internet commerce is going to expand worldwide. Internet-connected mobile phones are going to be pouring gasoline on that fire. Over the next decade or two billions more people will obtain access to the internet over the mobile phones. They will have near-constant connectivity to web-based sellers and devices that will facilitate transactions. Consumers and merchants are all looking for ways to reduce frictions at checkout and the card networks-which have done that offline--are sure to want to do that online as well.

My guess is Visa’s $2 billion is a bet on being there. The other card networks will do their own things to get there. Of course PayPal isn’t standing still. This highly innovative company is trying to get entrepreneurs to develop applications using its payment engine. So, I say, let the games begin.

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  • I'm wondering whether after this transaction other payment security participants are still on an even playing field given that they have to disclose their PCI compliance plans to Visa/CyberSource.

    Posted by Adam Atlas, 03/05/2010 10:47am (2 years ago)

  • Also take a look at PaymentSeal. The e2ee method offers shoppers "verifiable" card data security with just 2 extra clicks. Turn the burden of PCI-Compliance into a marketing opportunity for merchants and gateways. Try the demo and ask this question the next time you supply credit card online "How can I be sure the merchant has proper card data security?"

    Posted by James Lin, 30/04/2010 2:50pm (2 years ago)

  • Also take a look at PaymentSeal. The e2ee method offers shoppers "verifiable" card data security with just 2 extra clicks. Turn the burden of PCI-Compliance into a marketing opportunity for merchants and gateways. Try the demo and ask this question the next time you supply credit card online "How can I be sure the merchant has proper card data security?"

    Posted by James Lin, 30/04/2010 2:50pm (2 years ago)

  • Also take a look at PaymentSeal. The e2ee method offers shoppers "verifiable" card data security with just 2 extra clicks. Turn the burden of PCI-Compliance into a marketing opportunity for merchants and gateways. Try the demo and ask this question the next time you supply credit card online "How can I be sure the merchant has proper card data security?"

    Posted by James Lin, 30/04/2010 2:49pm (2 years ago)

  • Also take a look at PaymentSeal. The e2ee method offers shoppers "verifiable" card data security with just 2 extra clicks. Turn the burden of PCI-Compliance into a marketing opportunity for merchants and gateways. Try the demo and ask this question the next time you supply credit card online "How can I be sure the merchant has proper card data security?"

    Posted by James Lin, 30/04/2010 2:49pm (2 years ago)

  • With Visa’s intention to get into the gateway and acquiring business, there really was no other choice other than CyberSource. No other provider has the merchant base that would have met Visa’s needs. And with the stickiness of gateways, they had to acquire. That begs the question, what is MasterCard going to do now?

    I think the same evolution that has occurred in the wireless business during the past 15 years is well on it’s way in the payments industry. Carriers use to acquire and maintain business based upon minute plans, calling plans, geography (regional or national) and other small value adds such as night and weekend minutes or text messaging. That value differentiator is no longer there, it’s now the phone and the applications on the device. I personally would never have considered using AT&T if it were not for the iPhone.

    Gateways are the equivalent of the smart phone in the payments industry. Innovations will be built within, on top and around them. The ability for acquirers and ISO’s to capture and retain business will depend on their ability to build and or package these value added applications, which will be challenging if they don’t have a dynamic gateway.

    Visa and the card brands and acquirers will need to do something else to get into the developer space and combat Paypal X. Apps have greatly amplified the value of the iPhone and that of course is the hope of Paypal.

    MasterCard recently launched Labs, and AMEX spent 300 million on Revolution Money, which I still don’t understand how that made sense. So it appears that the message is out, the question is whether they can make something work.

    Posted by Bryan Johnson, 26/04/2010 8:57am (2 years ago)

  • Lets not forget NYCE SafeDebit. I designed this solution specifically for the Internet space to compete with existing technologies. Instead of encrypting the card and/or pin, the design eliminates the use of the consumers real card/pan and authenticates via e-banking.

    Posted by Randall, 23/04/2010 1:01pm (2 years ago)

  • I don't see such a strong connection between PayPal's strenghth and this particular acquisition. Surely PayPal has been moving quickly lately and it became a heavyweight in the e-payments sector. Visa has been watching this just like other Card networks and had no answer to it, but as mentioned in the post, it also profitted a lot from PayPal's business. I don't think that the competitive situation between Visa and PayPal has been the primary driver in this acquisition. I see it as a first deal in a quickly changing and consolidating e-payments market. This is the beginning and Cybersource is one of the best-positioned contenders. It was a reasonable and strategic move to quickly add growth, diversify in services and strengthen their proposition to merchants by adding value to their portfolio. Cybersource is a gold-nugget in the PSP market especially in the North Amercian market.If Visa were to suffer tremendously from merchants favouring PayPal over straight card acceptance, it would invest more energy in either their own wallet development or simply acquire a wallet and subsequently push it to is merchants. This would then be a punch claerly aimed at PayPal.

    Posted by Jens, 23/04/2010 4:58am (2 years ago)

  • We can expect Mastercard to match this deal with 90 days!

    Posted by steve kietz, 22/04/2010 10:18am (2 years ago)

  • As the person who developed, signed and managed the original deal(s) between Visa and CyberSource 11 years ago, suffice to say I know something about this realm. My only comment on this post is to blast the complete exaggeration about checking out at an ecommerce web site with a straight payment card purchase. Come on now, it is not that hard. Most people use form fillers or have an existing account (ie; Amazon 1-Click). Shopping cart abandonment has been blamed on this for over a decade and it is BS.

    Posted by Steve Klebe, 22/04/2010 9:54am (2 years ago)

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