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Apple started some tongues a’waggin’ about two weeks ago when reports of its contactless patent filing were released. Is Apple getting ready to enable its users to pay with their iPhones at the point-of-sale? Is this the first step in empowering their 110 million iTunes users to start paying for things not-Apple? Or, is it ho hum, companies file patents all the time and hardly anything happens with any of them so what’s the big deal?
Of course Apple isn’t the only one playing the iPhone contactless game. Visa just announced that it and Device Fidelity are going to collaborate and turn iPhone handsets into contactless payment devices.
These efforts come on top of Square: that’s the new iPhone-based system that allows merchants to take cards on their iPhones to sell physical goods. There aren’t any published reports yet, but extrapolating from the number of comments filed about the app and the downloads since its release on May 12, one might surmise that as many as 10k people have downloaded the Square application in less than a week’s time. This strikes me as a pretty good start though the real test is how many merchants sign up for the service and start taking charges.
We’re bound to see more efforts to turn the iPhone into a way for consumers to pay or for merchants to accept. And of course Android isn’t going to be far behind.
The big question is whether these new devices could do what the card networks and their issuers haven’t been able to: persuade merchants to spend the bucks on installing readers at the point-of-sale that take contactless. As our readers have heard from us over many years, the great hopes of contactless have thus far been dashed by the fact that merchants don’t see enough interest on the part of cardholders to make the investment and consumers don’t really see enough benefits from paying with contactless to care much about whether a merchant has contactless or not.
There are few factors now to consider in evaluating whether this could change.
First, most people don’t have a smart phone (75 percent don’t) and only a fraction of those have an iPhone. At the moment there probably aren’t enough people who might want to use these phones at the point-of-sale to get merchants interested.
But that could change quickly. iPhone, Android, and other smart phone sales are exploding. A few years from now it is easy to see that well over half of consumers could have a smart phone and many of these phones would be running the kinds of cool apps that were first developed for the iPhone. It is also important to keep in mind that these users may have an intense desire to use their clever apps to pay and contactless may be what they need to do that. Contactless cards didn’t catch on because consumers didn’t care about them (at least not enough). I’d expect smartphone users to be at lot more enthusiastic. It doesn’t take a large fraction of interested users to get merchants to pay attention to them—we think the magic number is around 5-10%.
If anything is going to get contactless ignited this could well be it.
Second, smart phones are so smart that they may not need contactless. This is a point that we’ve been making for a long time. Contactless seemed like the great technology hope many years ago. But life—and technology—has moved on. Square isn’t using contactless. It’s relying on the fact that the iPhone/iPad are wireless devices with interactive screens. We think this is big. Smartphones may well become the dominant way people pay (and in some form perhaps even the major device used by merchants to take payments) at the physical point of sale. But that doesn’t mean they have to be contactless. They may provide some other clever interface. Apple’s teaching us to tap, not wave.
And that’s my guess—businesses that are focused on putting contactless in mobile phones are, oh, so last decade. Entrepreneurs should be focused on what value can be delivered to consumers and merchants using the new technologies that have become available.
This brings us back to Apple. This company has the incentive and opportunity to drive mobile phone payments. In addition to the device itself Apple has two major assets. First, more than 110 million iTunes account holders all of whom have wallets populated with a credit card. That’s a base that vies with PayPal, but unlike PayPal Apple has a great offline delivery mechanism. Second, Apple has thousands of entrepreneurs who are trying to figure out creative ways to incorporate payment functionality and features into iPhones. It is simply unpredictable what they will do. But what is predictable is they will come up with lots of ideas no one at major payment players have thought about. The combination of these two assets - together with the iPhone customer base - can make Apple a significant player in the payments space.
And, Apple has strong incentives to do this. Think about it: if iPhones could become a highly useful tool for paying for things in the physical world that would vastly expand iPhone sales; then there are the sales of related devices like the iPad to merchants. If that’s not enough there’s also the possibility that Apple could control the wallet for these phones and extract a small fee for managing that wallet—as we know in payments small transaction fees times billions of transaction adds up.
Conclusion: if you are in payments you should watch Apple, but don’t think it is all about contactless.
Karen Webster is the President of Market Platform Dynamics (MPD), a management consulting firm that helps companies profit from industry disruption. She serves as an advisor and member of the board for a number of companies operating in the payment, technology and digital media industries. More info here.
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Apple certainly seems to have been hit by the idea of making a few innovations by which it can help its iPhone users the benefit of paying through their iPhones. It certainly will be fantastic if it comes through and with the markets exploding, it will establish itself in this regard in a few years!! Though Contactless card wasn’t given much attention a few years ago with the iPhones, Android and other smart phones being introduced, it is a completely different story now!!
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Posted by Janice Jacobsen, 04/09/2010 1:44am (2 years ago)
Have you told Google HTC yet? I don't think they realize that RFID and NFC is so yesterday? Sony, Phillips and the 600 banking, wireless carrier and manufacturers membership of the GSM may also be interested to know that FeliCa and MiFare won't be the retail transactions payment standard. I gues that also means that EPC global can cease operations since there will never be any forward integration between electronic product codes and consumer meta data search queries. Someone should also alert the ISO and let them know that the 13.56MHz wireless channel is up for grabs since no one will be using it.
Instead we'll all be using Square so Wal-Mart, Tesco, First Data, Hypercom, if you wouldn't mind switching over to the Square standard that would be really great.
Posted by barry bryant: massmediamobile, 22/05/2010 1:43pm (2 years ago)
Karen, I have read many of your posts in the past but in this case, I completely disagree with a few of your points. First off, contactless/nfc is not going to be replaced by any other innovative technology for a few reasons. While other technologies such as GPS or Wifi don't need an infrastructure, payments in the real world does. Also anyone who gets involved in payments needs a secure technology due to the laws they have to follow, not to mention the liability if security is breached. NFC has been fully accepted and standardized by the whole payment ecosystem. The ecosystem that has access to getting to the millions of retailers out there. While web technologies can grow virally, payment can't. you need something standardized and secure so while cool technologies such as 2D barcodes and bump get some blips of press, the people in the payments ecosystem know that these are novelties and some, including 2D have already been breached, not to mention over a dozen standards for it, not one global. people might beat up contactless but at the end of the day, its the technology that will be the main stream for payments future. The backend infrastructure for payments works now with contactless, the technology is tested, standardized, and designed to work with all phones that an nfc chip is embedded in, and i will not trust my money with some technology that doesn't have laws, standards, and a big organization to back me up if someone steals my money. things in the virtual world are more flexible, but money in the real world is a different story. even paypal needs a credit or debit card to work. Also square is already hiring people to implement nfc into their devices, which so far is limited to a few phones. one other note. though smart phones are a fraction of the market and growing, the fact is that smart phone users are the most likely to use contactless mobile payments. take the example of the iphone and bank of america. last year, while representing less than 3 percent of the total US phone market, iphone users represented nearly half of all bank of america mobile banking customers. The numbers are always not the whole truth till you dig down and the simplicity of payment in the virtual world is not the same as dealing with payments in the real brick and mortar world. Contactless mobile payments is the future, its the only real future because, though it has taken a while to get started, it is ready, tested, accepted, certified, standardized, and committed to by everyone in the payments ecosystem. what other technology can you say that about. Also, while the numbers are not clear, we know there are about 100 to 200 k retailers accepting contactless in the US. that might not sound like that many compared to the millions of retailers out there, but tell me how many brick and mortars are using sms, 2D, bump, or any other technology other than contactless/nfc. all of the other technologies combined can't get close to the number of retailers who actually do have contactless/nfc terminals. i could go on, but I'm hoping i made my point. I don't disagree with your whole piece, but there are some points that i feel your audience needs further clarification on.
Regards,
Einar
Posted by Einar Rosenberg, 19/05/2010 10:43am (2 years ago)
A demotivation of a retailer to deploy contactless readers is that they convert credit to debit...a very negative thing from a retailer standpoint...so, spend money to lose money?
Posted by martyr, 18/05/2010 8:52pm (2 years ago)
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