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Aug 24, 2010, 11:00am

Research and Markets: Mobile Banking: Financial Services Firms Look to Cash In

Research and Markets (http://www.researchandmarkets.com/research/7068db/mobile_banking_fi) has announced the addition of eMarketer's new report "Mobile Banking: Financial Services Firms Look to Cash In" to their offering.

The outlook for mobile banking is positive. Several forecasts predict that by 2015, 50% or more of US mobile users will be conducting transactions from their mobile devices. The ubiquity of these devices offers banks an opportunity to connect with customers outside the online channel, including those who are always on the go as well as the underbanked and unbanked consumers who lack consistent Internet access.

For consumers, mobile banking is about convenience: the ability to check account balances, pay bills and transfer funds from a device they take with them everywhere. For financial institutions, it is a means to deepen customer relationships, streamline operations and cut costs.

However, the demographics, usage patterns and mobile device landscape are such that for mobile banking to reach the projected adoption levels, banks need to service the three primary mobile channels: SMS, browsers and applications. Success likewise depends on alleviating consumers security concerns and effectively marketing the value and convenience of mobile banking.

Key questions this report answers:

  • How many consumers already use mobile banking? How many are interested in trying it?
  • How many financial institutions are using the mobile channel? What is the extent of their mobile offerings?
  • How can financial marketers tap into ubiquitous networks and mobile devices to deliver offers and drive customer loyalty?
  • What are the opportunities and challenges in mobile banking?

Key Topics Covered:

  • Executive Summary
  • Key Questions
  • Market Dynamics
  • Consumer Usage and Perceived Benefits
  • What are the ingredients for success in mobile banking?
  • Marketing Opportunities and Challenges
  • Best Practices
  • Trends to Watch
  • Global Growth in Mobile Banking and Payments
  • What are the ingredients for success in mobile payments?
  • Remote Deposit Capture
  • Conclusions

Sources/Contributors:

  • Aite Group
  • American Bankers Association (ABA)
  • Compete
  • comScore Inc.
  • Data Innovation
  • eMarketer
  • Experian Simmons
  • Fiserv, Inc.
  • Ground Truth, Inc.
  • Luth Research
  • mBlox
  • M-Com
  • Mercatus LLC
  • Microsoft
  • Mintel Comperemedia
  • Mobile Marketing Association (MMA)
  • RSA Security, Inc.
  • Syniverse
  • TowerGroup

For more information visit http://www.researchandmarkets.com/research/7068db/mobile_banking_fi

 

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