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Sep 23, 2010, 7:00am

Inside MasterCard's Strategy for Growth

MasterCard is hungry. The company’s goal is to scoop up payments market share, and executives revealed their strategy for continued growth on Sept. 23 at the 2010 MasterCard Worldwide Media and Analyst Symposium.

PYMNTS.com was invited to the event at MasterCard’s headquarters in Purchase, New York and spent the day live blogging during all the big presentations, including the “Innovations at MasterCard” panel and keynote speech by new MasterCard President and CEO, Ajay Banga. 

Here are some key themes from the day:    

  • Globalization:"Fifty-five percent of revenue comes from out of the U.S. We are a global company whose largest market happens to be in the United States,” said Banga. By focusing in on new population segments, including the underbanked and the global middle class, MasterCard sees opportunities to expand their consumer network. 
  • Personalization: MasterCard is looking to create a customized consumer experience that no other network can match. Users can design an online shopping experience to fit their specific needs with MasterCard Marketplace and create the tools they need to manage their budget with MasterCard inControl. “Cardholders only care about what’s important to them, not some cookie cutter feature. The level of control that inControl provides for them is deep,” said Michael Fiore, MasterCard's SVP & Group Head - Emerging Payments. 
  • Innovation: P2P, mobile, e-commerce, chip and PIN, – These are among the areas MasterCard’s emerging payments team is focused. The company is pushing its touch-and-go PayPass card and mobile programs and plans to promote its chip and PIN solutions in light of Durbin. MasterCard’s API strategy is also in full swing, and a beta site is in the works that will soon allow developers to leverage the company’s network to create application. 

MasterCard acknowledged the challenges presented by the turbulent economic times, as well as the uncertainties in light of the recent financial reform legislation. Yet with strategies to bring in new cardholders, cater to the customized needs of existing clientele and drive technological development in payments, MasterCard believes it will be able to satisfy its appetite for the payments market share pie.  


PYMNTS.com Blogs from MasterCard Headquaters

  1. Welcome to MasterCard Headquarters in Purchase, NY
  2. Pointing to Personalization 8:30am
  3. MasterCard CEO's Highlights Opportunities for Future Growth 9:00am
  4. Audience Questions for Ajay Banga 10:00am
  5. Underbanked and Unbanked 10:30am
  6. The Rising of the Global Middle Class 11:00am
  7. Why It Is Key to Look to Brazil 11:30am
  8. Shift to Thrift 11:30am
  9. Is Credit Doomed 11:30am
  10. Helping Issuers Find Value in Prepaid 12:00pm
  11. MasterCard on Durbin 12:30pm
  12. Safe to Take off the MasterCard Debit Black Band 12:30pm
  13. MasterCard's International Audience 1:30pm
  14. Yes, It's For Real- Innovations in Payments 3:00pm
  15. MasterCard Putting Consumers "inControl" 3:30pm
  16. MasterCard Cultivates Card & Mobile Tap-and-Go Culture 4:00pm
  17. What MasterCard's Symposium Revealed 4:30pm

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    Posted by allen, 28/09/2010 10:10am (2 years ago)

  • Financial Inclusion through Mobile intervention is new revenue stream and rural market mantra !! Specially market like India.

    Posted by Sourabh Chatterjee , 27/09/2010 8:14am (2 years ago)

  • Ouch! Yoda, I think that's bit harsh. MasterCard may be #2 but they are a globally integrated firm (Visa is kinda funky in Europe) and a very solid #2. All of the payments networks have made mistakes and missed opportunities. Visa made a huge bet on debit, has more than 70% of that business, but now has very serious regulation to contend with. If this was a marathon I'd agree with you--MC would be screwed. But it isn't and there's no finish line. MC many years ago was #1. Could MC overtake Visa in the next decade? It will be hard but I guess I don't see why smart moves by MC and bad ones by Visa couldn't result in MasterCard coming out on top again. There's a lot going on in payments these days of course; MasterCard needs to keep its eye on Visa; Visa needs to be looking through the rearview mirror at Visa; but they both need to be looking at all sorts of other competitive threats. Maybe its more like becoming king of the jungle than like a marathon.

    Posted by David S Evans, 25/09/2010 11:05am (2 years ago)


  • MasterCard is behind between 2:1 and 3:1 in issuance in most countries around the world. It is like being 10 miles behind in a marathon with 12 miles to go and saying you have a strategy to win. It is not credible. They are not addressing the real problem in their presentations above: How are you going to get into bank and other distribution channels, and get customers to use your products?

    One MasterCard's problems are a long string of false starts, misses, and missed opportunities on products: Maestro, Mondex, SET, Commercial Cards, Contactless, and now, mobile payments. There is a level of corporate arrogance at MasterCard that is hard to understand the basis for given Visa's long dominant position in the US and almost all countries globally. The MasterCard folks I speak with like to pretend Visa is an equal, or even a lessor. Its just not so folks.

    Posted by Yoda, 24/09/2010 3:37pm (2 years ago)

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