When Tim Cook announced at Apple's last earnings that Apple Pay was being accepted at 200k new merchant locations, no one focused on the fact that those merchant locations were part of the retail’s big blue ocean: unattended retail. Stephen Herbert, Chairman and CEO at...
American Express can’t prevent merchants from suggesting that customers use a less-expensive payment card, a federal judge ruled on Thursday (Feb. 19). AmEx’s rules that bar merchants from steering customers to cards with lower interchange fees are violations of U.S. antitrust law and “constitute an...
Retailers like Whole Foods are beginning to see that customer loyalty can deliver when it comes to the company’s bottom line. That’s certainly the case with its own loyalty program that the company introduced for the first time last year, which helped Whole Foods achieve...
Frantic shoppers roaming from store-to-store to find the last gallon of milk in the city before the next major storm hits may become a thing of the past. Record-breaking snowfall are keeping many in the Northeast from venturing out, but omnichannel merchants are keeping consumers...
For those customers looking to get an extra fill from Starbucks, the coffee company announced yesterday (Feb. 17) the launch of its fresh delivery subscription program that provides consumers exclusive access to selections from its own Seattle Reserve Roastery and Tasting Room. Just in case Starbucks’ customers...
There’s no good news these days if you’re in the loyalty business. It’s easy, though, to think that there is. For instance, just last week, Colloquy’s annual loyalty census reported that loyalty membership is exploding, with 3.3 billion loyalty memberships now in place in the...
Americans just can’t get enough of loyalty programs — they now hold 3.3 billion memberships, retail-loyalty research company Colloquy reported. That’s 10.3 loyalty memberships for every man, woman and child in the U.S. It’s also an average of 29 loyalty program memberships per household, though...
To shipping club members, online delivery matters. So much so that unsatisfactory shipping times may lead to membership cancellation. According to a survey conducted by Bizrate Insights, 43 percent of shipping club members – with the most popular memberships being Amazon Prime (28 percent of...
Wells Fargo is making “cash back” as literal as possible, allowing customers to cash out their credit card rewards right at the ATM. The San Francisco-based bank announced last week that cardholders participating in the Wells Fargo Rewards Program could withdraw their rewards in $20 increments...
