A PYMNTS Company

Australia: Gas retailer Kleenheat gets antitrust fine

By  |  January 3, 2019

Western Australia gas retailer Kleenheat has been fined more than AU$25,000 (US$17,508) for allegedly misleading consumers about the potential benefits of a big discount plan.

    Get the Full Story

    Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required.

    yesSubscribe to our daily newsletter, PYMNTS Today.

    By completing this form, you agree to receive marketing communications from PYMNTS and to the sharing of your information with our sponsor, if applicable, in accordance with our Privacy Policy and Terms and Conditions.

    The Wesfarmers-owned gas supplier has been stung by the Australian Competition and Consumer Commission (ACCC) over advertisements promoting savings of 35%.

    From April 2018, Kleenheat advertised that new customers in Western Australia could “save 35% on gas charges” by switching to its Monthly Energiser Plan. However, the ACCC alleged that this representation was false and misleading because the discount only applied to a customer’s gas usage charges.

    These advertisements appeared on television, radio, Facebook, Spotify, billboards, bus panels, and emails. Some advertisements contained a reference that conditions apply, while others included references in fine print explaining the deal.

    Full Content: The West

    Want more news? Subscribe to CPI’s free daily newsletter for more headlines and updates on antitrust developments around the world.