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Australia Sues Telstra To Over ‘Misleading’ Internet Speed Claim

By  |  December 6, 2022

On Tuesday the Australian competition regulator took the country’s top telecom firm Telstra to court for failing to inform some customers about downgrading the upload speed of its broadband plan.

The Australian Competition & Consumer Commission (ACCC) initiated the lawsuit in the Federal Court, allegingTelstra downgraded broadband upload speed for nearly 9,000 residential customers in October and November 2020 without informing them or lowering its charges.

Read more: Australia: Telstra’s fight to keep mobile network to itself

While around 2,500 customers were compensated with a one-off A$90 credit after Telstra acknowledged the error in early-2021, it is yet to inform more than 6,300 customers of the downgrade to their maximum upload speed, the ACCC alleged.

The telecom firm in a response to Reuters said it did not agree with the regulator’s views, adding it had informed customers and made things “right” whenever their communication with customers had fallen short.