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Groupon Pledges To Offer Refunds After UK Probe

By  |  October 10, 2021

Groupon has agreed to a raft of customer service changes – including refunds – after warnings from the competition watchdog.

The Companies and Markets Authority (CMA) stated that Groupon had also pledged to improve the accuracy of the descriptions of offers on its website

The CMA had told Groupon in August to improve the way it treated customers or face legal action. The regulator began investigating Groupon UK in April. Groupon’s business offers groups of customers discounts and deals for a range of products and services.

Related: UK Antitrust Watchdog Threatens Groupon With Court Action

In August, the CMA stated it was particularly concerned about Groupon’s response to customer complaints and its willingness to refund customers as they should under consumer protection law.

It is not the first time the CMA – formerly known as the Office of Fair Trading – has probed Groupon. The first was in 2012, when the OFT raised concerns about “unfair and misleading pricing practices.”

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