TD Bank and Nordis Technologies have partnered to bring an integrated patient billing and payments solution to Hackensack Meridian Health, New Jersey’s largest healthcare system, according to a press release Monday (June 27).
The system developed by TD Bank and Nordis Technologies has made revenue cycle operations more efficient through automation, while also improving patients’ financial experience.
More than 180,000 payment processes have been converted from paper and manual since Hackensack Meridian Health launched the new system, according to the release.
See also: Payments Is the Prescription for Healthier Patient, Provider Cash Flow
The new solution combines Expresso, the customer communications management (CCM) software patented by Nordis, with TD Bank’s eBill electronic bill presentment and payment (EBPP) system.
With the solution, Hackensack Meridian Health was able to streamline multiple, disconnected systems into a single integrated platform to manage the entire lifecycle of patient billing and payments. The new solution works at all 17 hospitals and more than 500 ambulatory care centers, fitness and wellness centers, home health services, rehab centers and skilled nursing centers.
Read more: Healthcare Payments Get Patient-Centered Overhaul in 2022
“We believe caring for our patients includes the financial experience, and it is our goal to make receiving and paying bills easier and more personalized,” said Anne Goodwill Pritchett, executive vice president of revenue operations for Hackensack Meridian Health.
“Our cloud-based system from TD Bank and Nordis gives us new capabilities and flexibility to cater to each patient’s preferences, increasing satisfaction and financial engagement,” Pritchett said.
Related: The Digital Merchant 2022: e-Payments Ease Healthcare Pains
Hackensack Meridian Health uses Expresso to develop, customize and deliver 1.8 million patient statements, letters and other financial communications each year, per the release. Expresso integrates with TD Bank’s EBPP solution, which enables patients to manage their accounts digitally and set up one-time and recurring payments.
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