Karen Webster

Saving Main Street From Its Downward Pandemic Spiral
Saving Main Street From Its Downward Pandemic Spiral
October 19, 2020  |  Retail

Consumers crave certainty, and they work pretty hard to minimize the risk of making a bad choice. That’s why once consumers find something that works,...

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What The Great Time Revolution Means For Consumers
What The Great Time Revolution Means For Consumers
October 12, 2020  |  Innovation

The “Mighty Thor” was a household game-changer in 1908. Invented by Alva John Fisher, Thor was the first electric washing machine to be mass-produced and...

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How Consumers Forced Big Merchants To Up Their Digital-First Game
How Consumers Forced Big Merchants To Up Their Digital-First Game
October 05, 2020  |  Payments Innovation

Human beings are creatures of habit. Take popcorn and going to the movies. Americans consume roughly 13 billion quarts of popcorn every year, roughly 30...

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What Innovators Can Learn From Netflix
What Innovators Can Learn From Netflix
September 14, 2020  |  Payments Innovation

Netflix Co-founder and CEO Reed Hastings has written a new book about building the video-streaming powerhouse that now has nearly 200 million subscribers globally, as...

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The Rise Of The Auto-Refill Economy
The Rise Of The Auto-Refill Economy
August 17, 2020  |  Subscription Commerce

The Commerce Department released July’s retail sales last week, showing an increase in seasonally adjusted retail spending – up 1.2 percent overall last month, but...

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What Overcoming Inertia Tells Us About The Future of Physical Retail
What Overcoming Inertia Tells Us About The Future of Physical Retail
August 10, 2020  |  Payments Innovation

By now, you’ve no doubt heard the story about how Isaac Newton turned quarantining during London’s outbreak of the Bubonic Plague between 1665 and 1667...

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Big Tech And The Optical Illusion Of Monopoly
Big Tech And The Optical Illusion Of Monopoly
August 03, 2020  |  ANTITRUST

The most interesting thing about Big Tech’s Fab Four tour of Capitol Hill last Wednesday (July 29) wasn’t the perfunctory lawmaker grandstanding, or even the...

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What A 90-Year-Old Essay Tells Us About 2020’s Great Digital Shift
What A 90-Year-Old Essay Tells Us About 2020’s Great Digital Shift
July 20, 2020  |  Payments Innovation

“We are suffering just now from a bad attack of economic pessimism.” That is the first sentence of a roughly 4,000-word essay titled “Economic Possibilities...

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How To Drive Success In A Digital 3.0 World
How To Drive Success In A Digital 3.0 World
July 13, 2020  |  Payments Innovation

In 1946, the then-61 members of the World Health Organization (WHO) saw the need for a consistent yet comprehensive definition of “health.” They felt strongly...

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