Karen Webster

The Vicious Circle Of Physical Retail Meets The Virtuous Circle of Digital
The Vicious Circle Of Physical Retail Meets The Virtuous Circle of Digital
July 06, 2020  |  Payments Innovation

If your business touches retail in any way, it might pay to follow a few important breadcrumbs. Nike posted its lowest quarterly sales in two...

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New Report: How A Global Pandemic Created A Digital-First Customer In 12 Weeks
New Report: How A Global Pandemic Created A Digital-First Customer In 12 Weeks
June 29, 2020  |  Coronavirus

On March 11, 2020, the World Health Organization declared COVID-19 a global pandemic. Then, cases in the U.S. had hit 1267 and there were 38...

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Why Digital’s 3.0 Shift May Take Longer Than We Think
Why Digital’s 3.0 Shift May Take Longer Than We Think
June 15, 2020  |  eCommerce

There is an out-and-out frenzy to capitalize on the pandemic-fueled digital shift that gave consumers few options for accessing products and services over the last...

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The Rise Of Card-On-File Commerce
The Rise Of Card-On-File Commerce
June 01, 2020  |  Payments Innovation

Gas stations are encouraging it. Many Main Street SMBs, local restaurants and designer boutiques are doing it for the first time. Fitness clubs have been...

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The Flaw In Demonizing Big Tech
The Flaw In Demonizing Big Tech
May 26, 2020  |  Regulation

Between all the burger-flipping, and making sure your mask didn’t catch fire while you were doing it, you probably missed an important development that happened...

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The Big Jump: Pandemics And The Connected Economy’s Bigger, Faster Future
The Big Jump: Pandemics And The Connected Economy’s Bigger, Faster Future
May 11, 2020  |  Payments Innovation

To understand when and how consumer demand will return and the impact it will have on federal and state efforts to reopen the economy, we...

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Why Consumers Aren’t In A Rush To Reopen The Economy
Why Consumers Aren’t In A Rush To Reopen The Economy
May 04, 2020  |  Coronavirus

Economists, policymakers and epidemiologists have been modeling the cost/benefit of reopening the U.S. economy since governors began asking their citizens to #stayathome in mid-March, and...

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Why Reopening The US Economy Should Be About Reinventing It
Why Reopening The US Economy Should Be About Reinventing It
April 27, 2020  |  Coronavirus

Never has one letter of the alphabet been such a hot topic of conversation. That letter — V — has become the proxy for how...

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When, How And Why Consumers Will Change Post-COVID-19
When, How And Why Consumers Will Change Post-COVID-19
April 20, 2020  |  Coronavirus

For weeks now, American consumers and businesses – everyone everywhere, really – have been desperate for the answers to three questions: Are we flattening the...

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