When customers and those that fulfill their needs are in alignment, all is right with the commerce world. Unfortunately, sometimes things get a little out of whack, with customers going one way and retail managers going another. Observable particularly in physical retail and QSR dining, misaligned expectations have been popping up a lot lately. For some firms, Apple in particular, that is taking a bite out of expectations and investor confidence. For other firms, security specialists spring to mind, raising the bar on vigilance and pushing the pace of innovation.
Data:
75 percent: Share of QSR managers that view Amazon Pay favorably.
67 percent: Share of QSR managers who complain that debit payments take too long.
20 percent: Share of Apple’s revenue that came from China as of 2015.
18 percent: Share of Apple sales from China as of the most recent quarter.
3 years: The longest time period the team at DataVisor has ever seen fraudsters sit on an open fraudulent account without making use of it.
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