Doctor On Demand Launches Chat-Based Coaching Tool For Behavioral Health

Virtual care provider Doctor On Demand is launching a 24/7 chat-based coaching tool to address subclinical behavioral health needs, building on the company’s clinical practice of therapy, psychiatry, integrated virtual primary care and care team navigation to offer a true end-to-end solution. Virtual care provider Doctor On Demand is launching a 24/7 chat-based coaching tool to address subclinical behavioral health needs, which builds on the company’s clinical practice of therapy, psychiatry, integrated virtual primary care, and care team navigation to offer a true end-to-end solution.

“We are honored to co-develop this with one of our most trusted partners, Doctor On Demand. This will be a game-changer for our team members,” Rich Krutsch, vice president, people services at supply chain logistics provider ArcBest, said in a press release. 

The new service taps the experience of coaches who are certified at the Master’s level with the International Coaching Federation or board-certified through the National Board of Health and Wellness Coaches. Doctor On Demand coaches can offer assistance in dealing with everyday stress, parenting struggles and life transitions, and strives to serve a new population of the mental health spectrum, per the release.

“The impact of COVID and the sustained stress Americans are facing has contributed to increased demand in our behavioral health practice. With these trends, and in partnership with the innovative team at ArcBest, we saw an incredible opportunity to add a new offering to our behavioral health portfolio while expanding our ability to serve the entire mental health spectrum with the right level of care,” said Dan Lieberman, senior vice president and general manager of Behavioral Health at Doctor On Demand. “Coaching is just the latest offering that will help us deliver on the bigger vision of creating the kind of fully integrated care experience that every patient deserves.”

Doctor On Demand and Grand Rounds collaborated in March to create the first virtual healthcare company in the U.S. The merged companies will offer interactive solutions as a way to help address the $300 billion uncoordinated care issue in the U.S.

In a recent PYMNTS interview, Doctor On Demand CEO Hill Ferguson told Karen Webster that the “pendulum is starting to swing back” toward in-home care.