Today in Food Commerce: Ultrafast Grocers Accumulate Losses; Dominos ‘Tips’ Customers for Pickup Orders

Today in food commerce, 15-minute grocery delivery services see major losses, while Domino’s incentivizes consumers to adopt carryout instead of delivery. Plus, PYMNTS findings show how digital technologies are driving spending for today’s restaurants.

Report: QSRs Chase Tech-Savvy Diner Spend With New Digital Tools

Recent PYMNTS research reveals that the digital shift in 2020 — when consumers began to do more online than in store — has had a long-term impact on consumers’ perception of loyalty programs at restaurants. Discover how contactless pickup and digital loyalty tools are motivating restaurant customers to make more purchases.

PYMNTS Intelligence: How Eateries Can Tap Order Throttling Tools as Delivery Demand Grows

This month, PYMNTS examines trends and hurdles in online delivery, especially how restaurants can match growing delivery demand without straining their available resources or adding friction to the customer experience. We also explore how restaurants are tapping order throttling solutions — digital tools that curtail delivery app orders during peak times — to ease pain points and run their kitchens more smoothly.

Ultrafast Grocers’ Losses Mount in the Face of an Uncertain Future

Ultrafast grocers are hemorrhaging money. A recent Wall Street Journal report has found that these on-demand delivery services’ losses can amount to as much as $20 per order on average including ad spending.

Domino’s ‘Tips’ Customers for Pickup Amid Push to Shift Delivery Labor to Consumers

With ongoing labor challenges making the economics of delivery even more difficult than usual, Domino’s is doing everything in its power to outsource the labor of picking up its pizzas and bringing them to consumers’ homes to the customers themselves.

End-to-End Payment Digitization Empowers Restaurants to Take on Labor, Supply Chain Challenges

“The value of a true integrated payments experience [is underrated],” Peter Dougherty, General Manager of Hospitality at POS provider Lightspeed, tells PYMNTS in an interview.