Mental health experts aren’t keeping up with the growth of telehealth. Plus, healthcare providers and insurers are testing new types of payments and processes to keep patients happy, and healthcare needs a mix of tech and human touch to work best.
Data
22%: Share of patients who opted out of medical care because they couldn’t afford it
36%: Share of patients who said they’d switch healthcare providers over complicated billing processes
5,000: Number of customers using digital health platform EpiCura in major Italian cities
$794: Average annual healthcare costs incurred by insured patients on top of premium payments
15%: Share of insured healthcare customers who sought behavior health services in past year
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