Engaging Consumers Across Channels And Devices

FIs Now Judged by Ease of Digital, Cross-Device Account Access It’s no longer enough for financial institutions to offer consumers traditional ways of interacting with accounts — FIs are now being judged on how integrated and easy it is to access various account information. The Future Of Authentication In Financial Services, a PYMNTS and Entersekt collaboration, surveyed over 2,700 consumers to find out how consistent, cross-device experiences can engage consumers and boost their trust.
Inside the April Report
  • 72%: Share of online brokerage consumers who use online accounts and find them "very" or "extremely" trustworthy
  • 71%: Share of consumers who use online accounts with their financial services providers
  • 65%: Share of baby boomers and seniors who use computer-based browsers to access their online accounts

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    Authentication and Security Report

    Consumer Behavior in Focus
    Consumer Behaviors and Perceived Security Across Devices
    Perceptions in Digital Banking
    Consumer Authentication Preferences for Online Banking and Transactions
    Finding the Balance Between Security and Convenience
    The Future Of Authentication In Financial Services: Using Authentication To Build Trust
    The Passwordless Future: Decoding Consumers' Device-Based Authentication Preferences