Finding the Balance Between Security and Convenience

REPORT: Two-Thirds of US Digital Banking Customers Choose Security Over Convenience The fraudsters made them do it. In The Future Of Authentication In Financial Services, a collaboration with Entersekt, PYMNTS found that 68% now choose security over convenience when accessing financial services accounts online — emphasizing the need for FIs to ensure data security across the connected endpoints they use.
Inside the June Report
  • 24%: Share of consumers who say their personal data is valuable to all entities
  • 53%: Share of consumers who say that a consistent experience across different platforms strongly impacts their trust in FIs
  • 73%: Portion of consumers who access financial accounts via multiple devices who are willing to log in with alternative authentication methods

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    Authentication and Security Report

    Consumer Behavior in Focus
    Consumer Behaviors and Perceived Security Across Devices
    Perceptions in Digital Banking
    Consumer Authentication Preferences for Online Banking and Transactions
    Engaging Consumers Across Channels And Devices
    The Future Of Authentication In Financial Services: Using Authentication To Build Trust
    The Passwordless Future: Decoding Consumers' Device-Based Authentication Preferences