One-Stop Bill Pay Playbook: Executive Views On Third-Party Bill Payment Solutions

Can One-Stop Solutions Ease Execs’ Bill Payments Pain? Nearly one-third of billing and collections executives are not fully satisfied with their organizations' current bill payments ecosystem. For this edition of “The One-Stop Bill Pay Playbook,” a PYMNTS  and Mastercard collaboration, we surveyed 400 executives to explore the current status of the bill payments space — and detail the help that could soon be on the way.  
Inside the December Playbook
  • 41%: Portion of firms with less than $10M in annual revenue that identify a lack of payment options as bill-payers’ top recurring complaint
  • 68%: Share of billing executives polled who expect their companies to implement payments-related innovations within the next year
  • 35%: Portion of billing executives who cite bill-payer convenience as the primary reason for their interest in offering one-stop bill payment solutions

    First Name*

    Last Name*

    Title*

    Company*

    Country*

    Work Email*

    BY COMPLETING THIS FORM, I HAVE READ AND ACKNOWLEDGED THE TERMS AND CONDITIONS. 

    One-Stop Bill Pay Report

    Friction Within the Bill Payment Experience
    Drivers of Consumers’ Bill Payment Priorities
    The One-Stop Bill Pay Report: Beyond The Billing Status Quo