Property Managers Issuing Refunds Via Instant Pay Have More Satisfied Tenants

Generation Instant: Renters and Refunds

Being a landlord or a property manager is a thankless job. It seems like renters are never happy. Want to know a trick to getting happy tenants? Providing instant payments for refunds, finds PYMNTS Intelligence’s latest study of 2,606 consumers, “Generation Instant: Renters and Refunds,” a collaboration with Ingo Money.

Inside the December Data Brief
  • 2%: Portion of consumers who received rent-related refunds in the last year
  • 19%: Share of consumers who received most rent-related refunds via instant transfer to their bank account
  • 72%: Portion of consumers highly satisfied when using digital payment methods to receive rent-related refunds

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