Why Do Banks Reward Their Customers to Use Their Credit Cards?

Using a unique administrative level dataset from a large and diverse U.S. financial institution, we test the impact of rewards on credit card spending and debt. Specifically, we study the impact of cash-back rewards on individuals before and during their enrollment in the program.

    Get the Full Story

    Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required.

    yesSubscribe to our daily newsletter, PYMNTS Today.

    By completing this form, you agree to receive marketing communications from PYMNTS and to the sharing of your information with our sponsor, if applicable, in accordance with our Privacy Policy and Terms and Conditions.

    We find that with an average cash-back reward of $25, spending and debt increases by $79 and $191 a month, respectively during the first quarter. Furthermore, we find that cardholders who do not use their card prior to the cash-back program increase their spending and debt more than cardholders with debt prior to the cash-back program. In addition, we find that 11 percent of cardholders that did not use their cards in the previous 3 months prior to the cash-back program spent at least $50 in the first month of the program.

    Finally, we find heterogeneous responses by demographic and credit constraint characteristics. (Download Entire Publication)

    (Courtesy of the From the Federal Reserve Bank of Chicago)

     

    We’d love to be your preferred source for news.

    Please add us to your preferred sources list so our news, data and interviews show up in your feed. Thanks!


     

     

    Related Content

     

    Do Card Reward Programs Deal Low Income Households An Unfair Hand?

    Payment Card Rewards Programs and Consumer Payment Choice

    Advertisement: Scroll to Continue

    Exclusive Interview: Andrew Ching on Payment Rewards and Loyalty