Mobile Means Much To CU Customers (Especially Younger Ones)
The old guard gives way to the new. The in-branch banking visits give way to mobile transactions, where people may never meet face-to-face. The fact remains that in banking – especially among credit unions – innovation in terms of new services and products remains essential. Thus, technology must always be fine-tuned and sometimes overhauled, and mobile must be top of mind if CUs want to keep relationships with younger customers, who will of course wield significant financial power as time goes on.
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