artificial intelligence

artificial intelligence
Conversational AI is Talk of the Town as Call Centers Adapt to New Realities
February 15, 2022

In the often-infuriating experiences infamously delivered by customer service chatbots and voice prompts, digital-savvy consumers know there has to be a better way of operating. Still, human call center agents are in short supply lately, and they need to eat and sleep and take a...

artificial intelligence
UK Banks Get the First Taste of What AI Regulation May Look Like 
February 14, 2022

Banks in the U.K. have been warned by financial regulators not to use artificial intelligence systems to approve loan applications unless they can prove that their algorithm isn’t biased against minorities, according to the Financial Times.  For the time being, the warning doesn´t come in...

artificial intelligence
UK Seeks Its Place to Shape Global Standards in Artificial Intelligence
January 31, 2022

The U.K. government has launched a new AI Standard Hub as part of its National AI Strategy that will aim to increase the U.K. contribution to development of global AI technical standards.  The new AI Standard Hub will create practical tools for businesses to develop...

artificial intelligence
EU Parliament Committee Urges Member States to Design a Roadmap for AI 
January 27, 2022

On January 13, the Artificial Intelligence in a Digital Age (AIDA) committee at the European Parliament proposed a possible road map for Europe to reap the benefits of artificial intelligence, urging member states and the European Commission to consider it.  AIDA is a special committee...

artificial intelligence
US Chamber of Commerce Creates AI Panel
January 21, 2022

Noting the potential benefits of artificial intelligence (AI), the U.S. Chamber of Commerce has launched an advisory panel, the trade group announced Tuesday (Jan. 18).  Dubbed the Artificial Intelligence (AI) Commission on Competition, Inclusion, and Innovation, the 11-member team was created to advance U.S. leadership in...

artificial intelligence
Trigo Tries Frictionless Stores for Supermarket Co-Op Wakefern Food Corp.
January 14, 2022

Israel-based frictionless checkout company Trigo and retailer-owned cooperative Wakefern Food Corp. on Thursday (Jan. 13) announced a partnership for an autonomous supermarket pilot that uses Trigo’s artificial intelligence technology, according to a press release. Wakefern, which is the logistics, distribution and merchandising arm for ShopRite...

artificial intelligence
MOSTLY AI Secures $25M in Series B Funding for Its Synthetic Data Platform
January 11, 2022

MOSTLY AI has raised $25 million funding to advance its artificial intelligence (AI) synthetic data platform, the company announced on Tuesday (Jan. 11). The Series B financing round was led by Molten Ventures with contributions from existing investors Earlybird and 42CAP, and new investor Citi...

artificial intelligence
Global AI Regulation Could Come in 2022 With Broad Principles
January 11, 2022

Artificial intelligence (AI) won’t be easy to regulate and there will be a trial-and-error phase in most countries that attempt it. Still, some regulatory proposals with basic principles can be achieved in 2022 in the U.S. and Europe.  Drexel University Chief Information Security Officer Pablo...

artificial intelligence
90% of Acquiring Banks Say Using AI to Monitor Merchant Transactions Boosts Efficiency
January 05, 2022

Acquiring banks that use artificial intelligence (AI) to monitor merchants on their platforms say the technology has yielded many significant benefits that help boost their businesses’ bottom lines. A new report, AI In Focus: Gaining Ground On Merchant Monitoring, a PYMNTS and Brighterion collaboration that...