Commerce changes slowly, then quickly. Bricks and mortar give way to clicks, and channels blur. Commerce is now online, and always on. Standards emerge, too. One standard emerging is that of Secure Remote Commerce, backed by Visa and Mastercard. Rambus CTO Chakib Bouda told Karen...
It seems so easy: Pull out a mobile device, or launch a browser on a laptop or desktop computer, and begin shopping inside the endless digital mall. However, the path to purchase offers multiple ways to frustrate consumers and send them to competitors, or make...
Winning the hearts (and wallets) of digital shoppers takes more than just offering an online store. With just a few clicks, consumers expect to be able to shop for products they like – not just online, but right from their mobile phones. And in that...
Modern consumers want it all: free shipping, live site support, product reviews, many types of payment acceptance and, especially, quick checkout times. If they don’t get what they want, they’re likely to walk — or, well, click — away. Last year, all those clicking consumers, frustrated...
For merchants, getting customers to visit their websites is difficult enough. Getting customers to stay and make a selection is even tougher. It’s frustrating, then, when a shopper goes through the process of browsing a merchant’s catalog, choosing a product and putting it in his...
When it comes to checkout conversion, apparently, there’s no middle ground. The hot-off-the-presses Q4 2016 Checkout Conversion Index™ reveals that there’s no average for online retailers — merchants are either superstars or below-average performers. PYMNTS.com research reveals that the top merchants check out customers 25...
When it comes to checkout conversion, apparently, there's no middle ground. The hot-off-the-presses Q4 2016 Checkout Conversion Index™ reveals that there's no average for online retailers — merchants are either superstars or below-average performers. PYMNTS.com research reveals that the top merchants check out customers 25...
When it comes to payment options, online merchants would do well to heed the old adage. These days, consumers prefer to pay the way they want and, with 27 percent of all merchants adding new payment types this year alone, it seems the customer is...
Apparel and accessory merchants are getting increasingly better at nailing online sales. The Q3 edition of the Checkout Conversion Index™ reveals the secret sauce of their success and takes a deep dive into the factors that continue to drive abandoned online shopping carts. While progress...