Ford wants more buyers to design their cars online and wait to pick them up as the company builds them rather than have buyers stroll through lots looking for shiny new vehicles to drive home a few days later, reports from Tuesday (August 17) said....
Stuck at home, locked down due to the pandemic and forced to align their lives to online channels, consumers over the last year and a half have developed higher-than-ever expectations for easy and convenient purchasing experiences — wherever, whenever. From that realigned attitude, the Bring-It-To-Me...
Global payment and commerce platform Payoneer revealed a rebrand to “reflect its current position in the market and its vision to be the world’s go-to partner for digital commerce everywhere,” according to an announcement emailed to PYMNTS. The new brand marks a new phase in...
The late, great motivational speaker Zig Ziglar once said, “Every sale has five basic obstacles: no need, no money, no hurry, no desire, no trust.” In 2021, trust is now first in line, not last. PYMNTS’ June 2021 edition of the Digital Security Playbook: Building...
Data security — and the robust infrastructure to support it — is much more than a barrier that can prevent costly cyberattacks. PYMNTS’ research shows that data security is an essential component of customer service, signaling trustworthiness to consumers who want safe customer experiences as...
As Macy’s CEO Jeff Gennette told analysts on a Tuesday (May 18) conference call, “Clearly, our customer is ready to get on with life.” And the data proves it, with the rising number of people booking flights and accommodations, and the pickup in the number of...
Dig into the psychology of trust and we find that in human relationships it’s often extended based on gut feelings and other intangibles. That doesn’t cut it in a remote digital world, so where fallible instincts end, artificial intelligence (AI) and rich data begin their...
The digital shift that occurred during the early days of the pandemic due to many consumers employing digital channels to complete routine shopping tasks brought a new focus on consumers’ perception of retailers and their trustworthiness. Retailers were not only judged by consumers on the...
Did you remember to skip the straw yesterday (Feb. 26)? Or eat your pistachios, or write a letter to your grandmother? Did you make your chili on Thursday, or the clam chowder the date so clearly called for? Have you paid your proper respects to...
