Credit union (CU) members tend to value benefits such as personal service and a sense of community associated with CUs. Data reveals, however, that CU members increasingly show interest in self-service options and the convenience they provide. Like many digital-first consumers, CU members increasingly expect...
Credit union service organization Velera is rolling out a new onboarding and project management platform. Formerly known as PSCU/Co-op Solutions, Velera said in a Thursday (June 27) news release that the new platform offers credit unions more transparency and better collaboration and lays a foundation...
The average credit union member is 53 years old. Reasonably affluent, well traveled down the journey of life’s financial goals — and well aware of the personalized and community approach of the credit union (CU) itself. But as is the case with any business, credit...
Utilities Employees Credit Union (UECU) has selected Velera to provide debit and credit card processing services and support. Velera, which is a payments credit union service organization (CUSO) and integrated financial technology solutions provider, will begin providing those services for UECU in October, the companies...
Regardless of a credit union’s size, members expect digital-first capabilities that can compete with what for-profit financial institutions (FIs) offer. While many CUs are rising to the innovation challenge, there are differences across the CU landscape. To measure CUs’ current and planned innovations, PYMNTS Intelligence...
As Generation Z comes into its own as a demographic sector to be reckoned with, financial institutions (FIs) of all stripes are eager to win their business. Credit unions (CUs) are especially enthusiastic: 95% of CUs tell PYMNTS intelligence they are now focused on boosting...
A key objective among FinTechs is to innovate new products that extend their brand reputation and market reach. For example, FinTechs are expanding their mobile features and capabilities and improving the user experience to retain existing accountholders and attract new customers. Many — but not...
According to PYMNTS Intelligence data, 95% of U.S. credit unions (CUs) are now wooing prospective Gen Z members. However, as “How Credit Union Innovation Can Drive Gen Z Engagement, makes clear, Gen Z consumers are a fickle bunch. In the past year, 42% of Gen...
In an era of rapid technological advancement, there remain certain immutable aspects — particularly for payments. When it comes to the way businesses and consumers transact, speed, security and convenience are far from ever going out of style. As Scott P. Young, senior vice president...
