With just one in 10 FIs offering omnichannel account opening, CUs have an opportunity to gain ground in 2023, but they must take a page out of Big Tech’s playbook on leveraging data to personalize service, PSCU’s Brian Scott explained.
Evolving consumer preferences, accelerating digital adoption and a challenging economy have kept financial services providers on their toes in 2023. Consumers maintain a similar posture, with 51% interested in financial advice, according to a recent study. Credit union members are especially interested in innovative products,...
Not too long ago, Main Street America did not know Silicon Valley Bank existed. But now they’ve watched a series of bank runs in real time. Conventional wisdom holds that depositors will pull their money from regional and smaller banks — credit unions among them...
Beyond the chatbots and hype, artificial intelligence has the potential to improve financial services. Jeremiah Lotz, managing vice president of digital and data at PSCU, told PYMNTS that AI will wind up being a high-tech tool that can help credit unions improve the personal touch...
Tech Credit Union (Tech CU) has tapped PSCU to provide debit card processing support. The 11-branch, Indiana-based credit union selected the credit union service organization (CUSO) based on its experience, trustworthiness, understanding of the industry and service excellence, according to a Thursday (March 9) press...
Payments solutions company AvidXchange has a new solution for credit unions. The company has begun a referral partnership with KeyStone by Corelation, according to a Tuesday (March 7) press release. Through the partnership, AvidXchange will offer its invoice-to-pay software tool AvidAscend to Corelation’s more than...
Consumers are looking for answers as they navigate turbulent macroeconomic seas. Brian Scott, chief growth officer at PSCU, told PYMNTS that credit unions have a prime opportunity to open up a dialogue about new payment options and services that can help them make better financial...
Digital wallets are helping to create a faster, more expedited checkout for consumers. As financial institutions (FIs) and tech companies battle for market share and compete to bring their offerings to market, digital wallets also raise the table stakes around convenience for other payment methods....
As more consumers turn to digital solutions to handle their financial needs, the risk of fraud is increasing — a dynamic of which digital banking users are well aware. According to PSCU’s Eye on Payments survey, 53% of consumers are more concerned about fraud due...
