If there’s one universal certainty right now, it’s that everyone’s examining the household budget. As Yvonne Stelpflug, senior vice president of Advisors Plus consulting at PSCU, told PYMNTS, it’s no surprise that the economy and persistently high inflation “really is top of mind for all...
Speed, convenience and ease of use are driving interest in a growing variety of payment options and digital technologies. Consumers have become accustomed to seamless digital solutions while shopping, banking and conducting their daily affairs, and innovations that can provide or improve on these experiences...
Just as Steve Jobs famously didn’t wait for customers to tell Apple what products they wanted, Sumeet Grover, chief digital officer at Alliant Credit Union, tells PYMNTS that a similar product development mindset is happening in his business, where CUs are using data to build...
At a time of economic uncertainty — with high inflation rates and 74% of consumers concerned about their personal finances — consumers increasingly want payments choice and flexibility. In PSCU’s “Eye on Payments” survey, 61% of consumers reported using a greater variety of payment methods...
The new year is only a few weeks old. Many of us have set new financial goals as inflation injects uncertainty into daily life. The trick, of course, is how to get there, and many of us can use a helping hand. Doug Brown, president...
Loyalty’s a fickle thing, and credit union members’ allegiances may be tested over innovation. The latest edition of joint research between PYMNTS and PSCU, as detailed in the Credit Union Innovation playbook, shows that technological advances are a key competitive advantage for forward-thinking FIs. But...
Offering new consumer-facing loan tools to digital-savvy customers doesn’t have to burst budgets. Credit unions have a long-standing reputation for being customer-centric but are caught in the middle when it comes to offering the digital innovations today’s banking customers demand between their larger and smaller...
Credit unions are hitting an innovation wall, and partnering may be the best way to clear it. At a time when consumers, and credit union (CU) members particularly, are seeking more product innovation from these financial institutions, budget constraints and a yearlong macroeconomic beating find...
Sixty-four percent of all credit union (CU) members want their primary financial institutions (FIs) to offer more payment capabilities. Many — a record-setting share within our research — are willing to go as far as switching to find more innovative products. This widespread search for...
