Credit unions (CUs) have been known historically for their member-first mentality and intimate face-to-face banking model. This business structure has worked in their favor, but it also has left some CUs less prepared for the pandemic-driven shift to digital-first banking and its associated risks —...
Credit unions are fast-tracking the launch of the digital services members want, but rising fraud rates mean they can’t sacrifice security for added digital conveniences. In the Credit Union Tracker, Mountain America Credit Union’s Kelly Albiston explains how artificial intelligence (AI) is helping CUs minimize...
With so many consumers converting from in-person transactions to online channels throughout 2020, new opportunities arose for fraudsters to take advantage of the evolving conditions. As a result, the Federal Trade Commission (FTC) collected more than 1.3 million fraud reports between Q1 and Q3 of...
The pandemic has spotlighted a key urgency for financial institutions (FIs) of all types: investigating and investing in the connection between human and digital engagement while remaining focused on members’ financial wellness. CO-OP Financial Services Senior Vice President of Client Relationships Tiffany Doty told PYMNTS...
Credit unions (CUs) have seen some impressive growth throughout the pandemic. But in an interview with PYMNTS, PSCU Senior Vice President and Chief Growth Officer Brian Scott said there’s room for further improvement, leveraging the competitive advantages CUs already enjoy. In short, they can use...
No matter where you look, financial service firms had quite a year in 2021. In some cases, that year was a banner year, marked by swelling account balances, soaring debit activity, heady paces of home buying and, by extension, mortgage originations. Todd Clark, CEO and...
Credit unions (CUs) may attract consumers for the contrast in their offerings compared to other financial institutions (FIs). Members may feel they encounter better customer service and personal attention at CUs than at larger FIs or banks. CUs also tend to offer more personal financial...
Credit unions are masters of high-touch personal service but need 24/7/365 tools to win small business members. In the Credit Union Tracker, Truliant Federal Credit Union’s Jeff Hibbard explains how success with SMBs must include both.
Credit unions (CUs) are well-suited to the unique needs of small businesses which struggle to find the services they need through other financial institutions (FIs), such as small loans with less return for lenders. Overall, members already have a high interest in business lines of...
