Consumers often worry about the risk of fraud in the digital age, particularly as they hand sensitive information over to providers and transact more frequently than ever across digital channels. Jack Lynch, chief risk officer at PSCU, told PYMNTS that credit unions (CUs) must retool...
Credit unions are getting their FinTech mojo by using data to personalize the member experience. Clearview Federal Credit Union’s Bill Snider explains how member data is helping CUs keep the high tech/high touch balance that keeps members from looking elsewhere for banking services.
Consumers’ digital expectations have a lot of financial services providers vying for their attention, from financial institutions (FIs) to digitally-savvy neobanks and FinTechs. Credit unions (CUs) followed suit, fast-tracking digital transformations and investing in products that will help them stay competitive. A significant number of...
When you think of a credit union (CU), it’s easy to picture a place that values member relations and face-to-face banking. While this business model has typically worked to the advantage of CUs, it can also leave some of these institutions ill-prepared for the COVID-fueled...
It’s tough to boil down a massive, 12-month-long digital pivot that transformed the credit union (CU) landscape into one word. A few words, however, will suffice, as offered by PSCU CEO Chuck Fagan: Personalization. Acceleration. Speed. As he told PYMNTS’ Karen Webster in an interview,...
PSCU has announced that it will be working with Tarrant County’s Credit Union (TCCU) to provide debit and credit card processing services and support, according to a press release emailed to PYMNTS. “Like PSCU, it is clear that TCCU puts member experience at the heart...
Credit unions saw more than 4.4 million people join their ranks between August 2020 and August 2021, according to a recent report by the Credit Union National Association (CUNA). CUNA says this figure surpassed the 4.1 million new members from the previous year, bringing the...
Two months after being placed into a conservatorship, the Pomona Postal Federal Credit Union of Pomona, California, has merged with another credit union (CU). The National Credit Union Administration (NCUA) announced the merger Monday (Jan. 3), saying the Pomona CU had merged into the Anaheim-based...
Credit unions (CUs) have been known historically for their member-first mentality and intimate face-to-face banking model. This business structure has worked in their favor, but it also has left some CUs less prepared for the pandemic-driven shift to digital-first banking and its associated risks —...
