Credit Unions

Credit Unions
Credit Unions That Lag on Digital Strategy Lose out on Customer Loyalty
December 07, 2021

For financial institutions of all types — but especially credit unions — the great digital shift has taken on special urgency over the past 18 months. Most of them, at least. PYMNTS/PSCU joint research recently found that as many as 15% of CUs still haven’t...

Credit Unions
Pathways Teams With PSCU’s Lumin Digital for Online Banking Support
December 02, 2021

PSCU subsidiary Lumin Digital has closed a deal to provide online and mobile-digital banking services for Pathways Financial Credit Union’s 50,000 consumer and business members in Ohio. The multi-year agreement takes effect in April 2023 when Pathways goes live on the Lumin Digital platform. Greg...

Credit Unions
Direct Credit Card Issuing Helps Small Banks, Credit Unions Compete With Larger FI Rivals
November 23, 2021

Long stuck with cookie-cutter credit issuing capabilities due to their size, staffing, partners and geographical limits, small financial institutions (FIs) have been at a distinct disadvantage in the crowded credit card market. But issuer processors like i2c are changing the dynamic, giving them direct issuing...

Credit Unions
CUSO PSCU Taps Upcycled Card Group CPI to Lower Plastic Waste
November 15, 2021

Credit union service organization (CUSO) PSCU is honoring National Recycling Day on Monday (Nov. 15) with a move to reduce plastic waste via a strategic collaboration with ecofriendly card provider CPI Card Group. CPI’s cards lower the need for first-use plastic by making use of...

Credit Unions
PSCU Announces the Release of Identity Resolution
November 10, 2021

Credit union service organization (CUSO) PSCU is launching new solutions for identity intelligence as part of its refreshed Data Science and Analytics portfolio, according to a press release emailed to PYMNTS on Wednesday (Nov. 10). Identity Resolution is one of three data enrichment strategies that...

Credit Unions
USE Credit Union Further Collaborates with PSCU for Debit, Credit Processing
November 09, 2021

Credit union service organization (CUSO) PSCU is further collaborating with USE Credit Union (USECU) to offer debit and credit card processing services, according to a press release emailed to PYMNTS on Tuesday (Nov. 9). Partners since 2013, PSCU provides USECU with overflow contact center support....

Credit Unions
Credit Unions Must Digitalize Products, Services and Support To Re-engage Existing Members
November 09, 2021

Coming out of the pandemic, consumers are looking for a lot of digital-first experiences. When it comes to financial services, many are moving to FinTechs and downloading new apps that offer innovative digital solutions that often save time and money. This embrace of FinTechs also...

Credit Unions
PSCU’s Recovery Arm Rebrands as TriVerity for Full-Service Collections
November 02, 2021

The recovery arm of PSCU, CU Recovery, is now being renamed TriVerity and will serve as a full-service collections agency, according to a press release emailed to PYMNTS. TriVerity is a name that “embodies the mission and core values of the organization.” The new name...

Credit Unions
Deep Dive: How Loyalty Programs Can Improve CUs’ Member Retention
November 01, 2021

Consumers may find the diversity of today’s banking options overwhelming, as the digital shift means that choice is no longer limited by proximity. Digital-first FinTechs, for example, have no physical presence at all and can attract customers from around the globe. Financial institutions (FIs) typically lose 15 percent...