The data is in, and it is clear: Credit union (CU) members want access to digital payment tools like contactless cards, and they are willing to switch to other financial institutions (FIs) if their CUs fail to deliver. PYMNTS’ Credit Union Innovation Playbook found that...
The fact that, in the midst of the pandemic, credit unions were able to grow their members by 2 percent might seem like something of an anomaly. Even 2 percent growth, given all the economic bumps of the past year and a half, is still...
CU Recovery, a PSCU company, has teamed with DCM Services, LLC, which provides data and contact management solutions for the estate and specialty receivables recovery space, according to a Tuesday (June 8) announcement emailed to PYMNTS. The partnership “grew organically from a synergistic relationship” between the two...
DuPont Community Credit Union (DCCU) inked a multiyear deal for Lumin Digital’s cloud-native platform for online and mobile digital banking, Lumin Digital, a PSCU company, announced Wednesday (June 2) in a press release emailed to PYMNTS. The credit union (CU) has been part of the...
The value proposition of the credit union (CU) is changing. The sector has always been known for its member-centric “people helping people” philosophy. That part hasn’t changed, although the personal touch now is handled less frequently within the physical branch. It comes down to experience....
Payments credit union service organization (CUSO) PSCU announced Tuesday (May 25) that Together Credit Union in St. Louis, which has over $2 billion in assets, has become a part of the cooperative for “full-service credit and debit card processing support and services,” according to a...
Credit unions, like all financial institutions (FIs), have set their digital innovation agendas to meet consumers’ needs, but consumers’ requirements are constantly changing as the digital-first economy evolves. CU members have been especially eager for digital and remote banking options, but they no longer see digital banking...
Digital-first and customer-first credit unions are laser-focused on integrating member feedback into their innovation agendas. In the latest Credit Union Tracker, SAFE Credit Union’s Gina Olson explains how using data management solutions can help CUs capture and analyze member feedback to fine-tune their product roadmaps.
There’s an optimistic economic period ahead for credit unions (CUs) to seize if they are able to match their innovation agendas and technology investments to the changing needs of their members. A recent PYMNTS study found that 86% and 84% of CU decision-makers prioritized developing...
