Digital-First Banking

Digital-First Banking
What Banking’s ‘Wave Three’ Might Look Like
May 26, 2020

There is a long-running debate in the world of traditional banking when it comes to how to consider the recent rise of challenger banks. There are those who view the coming rise of FinTech and Big Tech challengers as an existential threat to traditional banks....

Digital-First Banking
Citi: Corporate Treasury’s Shift To The ‘Digital Journey’
May 22, 2020

The pandemic is accelerating the shift to digital at speeds no one could have imagined just a few months ago. But there have been gaps along with the pivot, where paper- and courier-based documents have held sway, and where signatures are required to get things...

Digital-First Banking
Digital-First Banking Has Connections
April 27, 2020

You’ve got to hand it to the internet. A pandemic breaks out, everyone’s ordered to work at home or just plain stay at home — where we shop online, live on connected devices, soak up barrels of bandwidth, heat up server farms, strain broadband and...

Digital-First Banking
Deep Dive: How Banks Use Digital Technologies To Outlast The Coronavirus
April 24, 2020

The coronavirus outbreak is still ravaging countries worldwide, but it has not eliminated consumers’ and businesses’ need to transact, finalize complex arrangements like trusts, or speak with their bankers about financial products. Financial institutions (FIs) are thus confronted with having to serve customers who can...

Digital-First Banking
How Banks Have Adapted Their Digital Banking Systems To Serve Customers During The Pandemic
April 23, 2020

The COVID-19 pandemic is creating new challenges for banks, as social distancing measures are pushing more customers to look for in-person services online, like loan deferrals and financial planning. In this month’s Digital-First Banking Tracker, PYMNTS spoke with Jamie Warder, EVP of KeyBank, about how...

Digital-First Banking
KeyBank On Digitizing In-Person Services With Data Analytics
April 22, 2020

The ongoing COVID-19 pandemic has put a damper on in-branch banking as banks scramble to find ways to continue their business during this crisis. Customers still need loan deferments, emergency business loans and other services due to the economic downturn that are typically conducted in...

Digital-First Banking
Why ‘Digital-First’ Banking Will Become ‘Digital-Always’
April 17, 2020

Amid the coronavirus pandemic, a significant number of bank branches shuttered. And where there are branches, hours are staggered. As Doug Brown, senior vice president and general manager of NCR, told Karen Webster, fundamental shifts are underway in financial services and the very way in...

Digital-First Banking
Deep Dive: Digital-First Banks Harness The Power Of Data Analytics
April 02, 2020

Financial institutions (FIs) face a perennial challenge in their day-to-day operations — convincing customers to use their products and services rather than a competitor’s. This issue is present in almost every industry, as the $70.3 billion spent on TV advertising in 2019 illustrates. FIs have...

Digital-First Banking
ATB Financial’s Front- And Back-End Data Analytics Initiatives
April 01, 2020

Use and analysis of customer data has become key to enabling a personalized and omnichannel digital banking experience. But it’s easy to cross the line from helpful to overbearing – risking customer relationships. In this month’s Digital-First Banking Tracker, PYMNTS talked with John Tarnowski, executive...