Higher volumes of consumers are continuing to shop online even as brick-and-mortar stores reopen. Businesses and financial institutions (FIs) are following suit, reordering their products and services for a new digital normal — but unfortunately, fraudsters are tagging along. The expansion of digital banking and payments...
The COVID-19 pandemic’s negative effects are hitting almost every sector, and higher education is no exception. Many colleges and universities are scrambling to reconfigure classes and have been forced to utilize overwhelmed video platforms and digital learning tools, for example. Student admission and onboarding processes...
Onboarding new U.S. university students is taking on a whole new level of complexity in the pandemic era, as once in-person activities like finalizing financial aid or housing have transitioned online, says Corey Farris, dean of students at West Virginia University. In the latest Digital...
Universities are still adjusting to the COVID-19 pandemic’s wide-ranging effects on educational systems across the United States. Remote learning has become a much larger part of student life since the health crisis began, and this is bringing up a host of challenges that colleges must...
Consumers’ interactions with their financial institutions (FIs) are turning increasingly digital. Almost two-thirds have used digital methods to open accounts in the past year, for example, and more than half would use them for future account openings. This trend is prompting many FIs to search...
Multinational bank HSBC has selected Mitek to provide biometric identification services for U.S. premier checking account customers, according to a report from Biometric Update. Mitek will be helping with the latest version of HSBC’s international client onboarding app. With Mitek Mobile Verify, the account onboarding...
Incorrect or late deliveries can frustrate consumers, especially in a climate in which home-delivered goods reliance skyrocketed so highly that one-day delivery quickly became a foregone dream. Supplying correct address details had always been important prior to the pandemic, but the effects of inaccurate information...
Delivering packages to the wrong address leaves customers frustrated, and sours eCommerce platforms' efforts to optimize their onboarding and checkout experiences, says Rodrigo Rodríguez of Latin American eCommerce marketplace Linio. In the latest Digital Consumer Onboarding Tracker®, Rodríguez discusses how address verification application programming interfaces...
Consumers are flocking to digital channels during the current COVID-19 pandemic, an ever expanding volume that is challenging merchants to keep up. These customers want to be able to complete their transactions as quickly as possible, meaning the onboarding process must be swift and seamless...
