Different mobile wallets may serve distinct purposes for the small but significant share of consumers who rely on them. The majority of mobile wallet users stick with the same carrier. However, as noted in proprietary research prepared for the PYMNTS collaboration with ACI Worldwide, “Digital...
Digital payment innovations have grown over the last few years. “The pandemic did a good job of teaching all of us that there’s many more ways to pay than just using some of the more legacy methods like cash or even debit cards,” Tom Donovan,...
The next installment of PYMNTS’ mini-series based around consumer behavior that began during the pandemic focuses on mobile wallets. Certain consumer preferences that are now part of everyday life only gained widespread popularity after the pandemic hit. Mobile wallets, for example, had been gaining popularity,...
Consumers are increasingly adopting mobile wallets to remove friction from payments. For PYMNTS’ study “Digital Bill Payments: Frequent Mobile Wallet Bill Pay Users the Most Satisfied,”created in collaboration with ACI Worldwide, we asked more than 2,100 consumers about their digital wallet experiences of the past year...
Mobile wallets provide convenience and speed, and consumers are using them to pay bills, even though kinks still need to be ironed out. Such cash flow management solutions are in high demand during the almost-recession of the past 18 months, and mobile wallets are proving...
Mobile wallets are a popular way to pay bills. As of Q1 2023, 60% of consumers had used a mobile wallet to pay bills in the previous 12 months. Mobile wallet providers largely meet consumers’ needs, with 89% of mobile wallet bill pay users saying...
Just as bills have primarily moved from mailed paper to digital, bill pay has become more digital, fueled by consumers’ adoption of mobile wallets. PYMNTS’ research found that 95% of mobile wallet users know the bill pay features mobile wallets offer, and nearly one-quarter of...
The Asia-Pacific region is poised to become a major area of growth for U.S. and U.K. merchants in the next three years, especially for specialty eTailers like Victoria’s Secret, Adidas and Sephora, which focus on a specific retail sector. And omnichannel retailers, direct-to-consumer (D2C) merchants, and online marketplaces are...
Stored payment credentials are a driving force in eCommerce, and while most consumers are using stored credentials in some way, research shows that there’s an opportunity to further increase adoption of stored credentials if security is kept at the forefront. Discussing the study “How We...
