Further proof that the customer experience is key to brand loyalty is contained in a study by Dotcom Distribution. Fast shipping and aesthetics are top of mind for consumers. Seventy percent are willing to pay more for same-day delivery, and brand packaging reflects product quality.
Digital commerce increased 22 percent in the second quarter, surpassing industry expectations, according to Demandware, the Salesforce company. In a report, Demandware said shopping attraction, which measures visits to retail websites, grew 24 percent in the quarter, outpacing the overall rate of digital growth for...
In the race against Amazon, retailers are ramping up their delivery speed, looking to deliver the goods against the famed two-day delivery guarantee that the eCommerce giant has promised its 63 million Prime customers based in the United States. Internet Retailer reported that, against a backdrop...
The early phases of supply chain management modernization have pushed tenancy in U.S. industrial properties over 300,000 square feet. The push, according to Colliers International Group Inc., is led by wholesalers and retailers looking to expand their eCommece capacity. “ECommerce, which saw sales grow 15 percent over...
The logistics company Gati is seeing slower growth in eCommerce, for which it is blaming a government ruling on eCommerce discounts. However, the company is expecting that, overall, the Goods and Services Tax (GST) will have a positive effect on earnings, as hold-ups at borders...
As it turns out, even when consumers are converting and hitting that buy button, they are still thinking about an eventuality where maybe they want to return their newest purchase. Which means, to make the conversion happen, the majority of consumers will want to know...
Moxie Software, which provides online customer engagement for eCommerce, announced on Wednesday (Sept. 7) that Crate and Barrel is using the Moxie Concierge SaaS solution to improve customer experience, engagement and acquisition for mobile, tablet and desktop shoppers. Moxie Concierge is a digital engagement technology...
Pernod Ricard, the maker of spirits and alcohol, is gearing up to launch an online hub, dubbed “Discover the House,” which is targeted at high-net worth individuals. The exclusive online hub is part of the company’s efforts to expand its eCommerce business in the high-end, luxury...
Investors are seeing potential in a business yet to see profits. Zilingo is a marketplace for fashion eTailers in Thailand, Singapore and, soon, Indonesia. The marketplace targets SMEs that are currently selling offline to weekend shoppers and who, the founders and investors consider, have huge...
