The restaurant subscription, an often overlooked customer engagement tool, gained popularity during the early days of the health crisis and now serves as a catalyst for a new level of loyalty among frequent diners. New research from PYMNTS shows that consumers who choose the convenience...
Most restaurants now offer consumers the ability to be rewarded for their spending, according to data from PYMNTS’ new Restaurant Friction Index, created in collaboration with Paytronix. The study, which drew from a survey of more than 500 managers of quick-service restaurants (QSRs) and full-service...
For Tim Hortons, loyalty innovations are leading to record-strong digital performance. The Restaurant Brands International-owned, Toronto-based coffeehouse and quick-service restaurant (QSR) chain saw its highest digital mix yet in its home market, per an earnings call Tuesday (Feb. 15) discussing the company’s fourth-quarter 2021 results,...
The share of consumers taking it month by month financially is on the rise, and this increase in economic anxieties could have an impact on how they get their food needs met. Research from the latest edition of “The New Reality Check: The Paycheck-To-Paycheck Report,”...
Grocers looking to boost customers’ loyalty may need to turn their focus to their digital offerings, according to data from PYMNTS’ study “Decoding Customer Affinity: The Customer Loyalty to Merchants Survey 2022.” The report, created in collaboration with Toshiba Global Commerce Solutions, featured the results...
Citi has launched a “Shop With Points” partnership with CVS, allowing cardholders to redeem points at the pharmacy chain’s more than 8,200 locations around the U.S. Through the program, announced in a news release Friday (Feb. 4), eligible cardmembers can redeem points for $10 worth...
Recent PYMNTS research reveals that the digital shift in 2020 — when consumers began to do more online than in store — has had a long-term impact on consumers’ perception of loyalty programs at restaurants. Consumers are more sensitive to the quality of their digital...
While a majority of shoppers (80%) say they prefer to make purchases in physical stores, this doesn’t mean they’ll automatically be loyal to their local grocery store or pharmacy. The most common way consumers purchase goods is to favor one or two merchants for in-store...
As inflation drives food prices up, grocers that shift the cost too quickly to consumers risk losing their most loosely held customers to competitors, reveal data from PYMNTS’ study “Decoding Customer Affinity: The Customer Loyalty to Merchants Survey 2022.” The report, created in collaboration with...
