News

Banking
Regional Banking Shares Drop Amid Investors’ Concerns About Sector
February 01, 2024

Regional banking shares in the United States experienced a significant decline for the second consecutive day Thursday (Feb. 1). The sell-off was triggered by New York Community Bancorp’s (NYCB) report, released Wednesday (Jan. 31), on the challenges it faced in its commercial real estate portfolio, which...

Retail
Instacart Dips Into Healthcare, Delivering Food as Medicine 
February 01, 2024

Instacart and the U.S. Department of Health and Human Services (HHS) are teaming up to help more people access healthy food and tools for better health.   The partnership’s goal is to back and extend initiatives treating food as medicine with programs, research, outreach and policies...

Regulation
Report: Paytm Bank Closure Was Result of Conflicts of Interest
February 01, 2024

For Indian regulators, Paytm Payments Bank was apparently too close with its parent company. The Reserve Bank of India (RBI) this week announced it was suspending business at the bank — an arm of FinTech giant Paytm — after an audit uncovered “persistent noncompliances and continued material supervisory concerns.” But a...

Artificial Intelligence
How AI Is Turning Conversations Into Transactions for Merchants
February 01, 2024

Artificial intelligence (AI), in the form of predictive algorithms, has been around for a while.  But while its impact has primarily been in the background of workflows, the emergence of generative AI has brought the technology’s impact starkly to the forefront of commerce, payments and...

Artificial Intelligence
How GenAI Is Transforming Financial Services Through ‘Hyper-Personalization’
February 01, 2024

Michael Haney, head of product strategy at Galileo Financial Technologies, said machine learning combined with the rise of generative artificial intelligence will usher in a new era of back-office productivity and ultimately transform how financial services organizations use data to deliver hyper-personalized experiences. The conversation...

Artificial Intelligence
GenAI Can Help Credit Unions Match Payments Innovation to Member Needs
February 01, 2024

Vlad Jovanovic, vice president of innovation at PSCU, told PYMNTS that credit unions will gain loyalty as they harness artificial intelligence to forge new use cases and personalized interactions with their retail and commercial clients. “The enterprises that invest in building new experiences today [with...

Retail
IKEA US CEO Shares 2024 Strategy to Blend Retail, Payments and AI for Shopper Appeal
February 01, 2024

IKEA’s unique, maze-like retail format has consistently appealed to consumers worldwide.  At the core of IKEA’s success lies its self-service and exploration model, where the stores serve as expansive showrooms, encouraging customers to navigate through various room displays. This hands-on experience enables shoppers to visualize...

eCommerce
56% of eCommerce Firms Lack the Right Tools to Fix Failed Payments
February 01, 2024

Imagine a consumer attempting to make a purchase, only to get rejected at checkout. This was not because of money problems or fraud, but due to a false decline. These legitimate purchases mistakenly marked as fraudulent don’t only create friction in the payment process but...

Security & Fraud
AI’s Role in Helping Banks Fight Fraud and Financial Crimes
February 01, 2024

Easy money attracts bad actors.  In today’s increasingly digitized and borderless business landscape, the threat of attack has only grown more pointed. That’s why it is so important for banks and other financial institutions to ensure that their fraud and financial crime defense programs are...