“Without excellence in each channel, it becomes difficult to even contemplate the delivery of the seamless experience that characterizes omnichannel commerce.” This is the challenge of omnichannel, as defined by Faisal Masud, executive vice president of Staples, one of the companies that is leading the...
20 June 2013 London-based big data startup ERN has raised $1.6 million in seed funding, according to TechCrunch. The company did not name the participating investors, but described the benefactors as “high net worth individuals.” The report suggested most of those who contributed to this...
PayAnywhere and MasterCard have announced a new partnership that will see MasterCard distribute a branded, co-branded or white-label solution of PayAnywhere’s mPOS solutions to help small business owners (SMBs) reduce friction at the checkout, a December 19 press release revealed. As part of the deal,...
The payments industry lost more than $11 billion to fraud in 2012, and that figure is only expected to rise as fraud migrates to less secure channels in the wake of EMV adoption in the U.S. But the figure that we don’t know, the far...
In the near future, business owners may be able to look at digital maps of the economy, visual layouts that feature not only streets and landmarks, but up-to-date pockets of spending that can be used to identify areas where a certain restaurant or retail location...
Todd Doherty, vice president of consumer lending operations at RBS Citizens, had a problem on his hands: His project management team and his operations team were functioning in silos, costs were overrunning, delivery times were delayed and deadlines were missed. Combined, these problems were bad,...
St. Louis-based cafe chain Panera Bread turned more than a few heads when it revealed in 2010 that it would launch an unconventional non-profit restaurant chain called Panera Cares. These locations would do something unprecedented in the corporate world: allow consumers to set the price...
As part of our 2013 12 Days of Christmas series, we thought it would be fun to assess the process of emerging economies from the standpoint of mobile. Our North Star is Bloomberg, who ranked its top 20 emerging markets earlier this year, evaluating GDP...
The mobile point-of-sale (mPOS) market is steadily moving toward an omnichannel experience that is as much about tablets as handsets, and businesses that don’t adapt face the risk of falling behind. That’s the latest from ROAM CEO Ken Paull who spoke with Market Platform Dynamics...
