Sam’s Club is adding new locations across the United States to strengthen its omnichannel capabilities. The Walmart-owned membership warehouse club said in a Thursday (Jan. 26) press release that it plans to open more than 30 new clubs over the next several years, starting with...
Tractor Supply Company says consumers’ embrace of its “needs-based” offerings delivered strong sales in 2022. The rural lifestyle retailer released earnings Thursday (Jan. 26) showing total quarterly sales of $4 billion, up 20.7% from the final quarter of the prior year, and $14.2 billion for...
Retailers’ customer loyalty offerings may be as much a matter of positioning and promotion as of investing in new digital features. The Power of Digital Features Over and over, PYMNTS’ research finds that shoppers have made their digital shopping features preferences clear. The latest PYMNTS/Cybersource...
Currys is the latest retailer to test the use of customer service robots on the shop floor. The U.K. and Ireland-based electronics retailer recently partnered with UX Global (UXG), a British digital display specialist to trial a customer assistance robot developed by Shenzhen-based company Pudu...
To expand its healthcare reach, Kroger is getting into clinical trials. The grocery giant announced Tuesday (Jan. 24) that its Kroger Health division is working with pharmaceutical organizations to set up a clinical trial site network, running its own studies. The retailer is kicking off the program with a...
Shoppers are not only blending digital features and payment methods to personalize their in-store experiences, they’re also gravitating to retailers that cater to this behavior. The return to physical stores hasn’t left behind eCommerce features, but rather made them portable in the form of smartphones...
Group 1 Automotive’s latest earnings results show consumers are still buying new and used cars but are getting better deals. The automotive retailer with 204 locations in the United States and the United Kingdom reported Wednesday (Jan. 25) that on a same-store basis, it sold...
Walmart is increasing wages and benefits as the U.S. labor market remains tight. America’s largest private employer announced Tuesday (Jan. 24) it is rolling out a four-pronged plan to attract and retain workers, including raising the salaries of its hourly associates. In a memo to...
With coupons improving U.S. consumers’ shopping experiences, grocers are stepping up their discounting efforts. American shoppers’ satisfaction is significantly improved by coupon usage. The “2023 Global Digital Shopping Index,” a PYMNTS and Cybersource collaboration, which draws from consumer panels from six countries spanning more than 13,000 participants,...
