As kitchen technology rapidly evolves, with automated solutions entering the mainstream, remaining at the forefront of restaurant innovation will require more than just individual automated devices. As the COVID-19 pandemic has accelerated digital adoption for businesses and consumers alike, the next level requires business owners...
Restaurant operators know how essential loyalty programs are when it comes to turning a one-time order into years of patronage. In the most recent quarter, Taco Bell, Chipotle Mexican Grill and Starbucks all saw digital sales growth driven by record-high loyalty program participation, while McDonald’s, in response to its own digital sales...
The pandemic, for all its devastation of the restaurant industry this past year, has not ruled out opportunities for business growth in at least a few areas: It has fueled unprecedented demand for contactless ordering, touchless payment technology and personalized rewards programs. A recent survey of 2,081 U.S. consumers has shown that...
The restaurant and QSR space has battled pandemic-related attrition over the last 10 months, with many forced to shutter hard-hit locations. In the latest Order To Eat Tracker, Leslie Silverglide, co-founder and CEO of MIXT explains how the fast-casual salad chain is using rewards data...
Restaurants’ adoption of contactless technology has dramatically accelerated in the past year, as businesses and consumers alike sought out COVID-safe alternatives to pre-pandemic practices. In last month’s PYMNTS Citcon QR Code Tracker, we noted that restaurants saw a 25 percent increase in QR code usage...
Amid the pandemic, brick-and-mortar-less restaurants have rapidly grown from a relatively niche concept to a widely adopted solution to changes in the industry. Quick-service restaurant (QSR) giants like Wendy’s, Chipotle and Red Lobster have all opened new ghost kitchens in the last several months, while...
The pandemic continues to challenge restaurant operations, with revenues falling more than 12 percent in the United States to $239 billion since the onset of the global health crisis last March. PYMNTS’ Restaurant Readiness Index found that managers who underestimate customers’ demands for digital menus,...
Millennials are known for their game-changing influence on countless trends, traditions and products, from fast food to diamonds to movie theaters and beyond — and the kitchen just might be next. PYMNTS’ latest research shows that millennials have a penchant for placing restaurant orders rather...
Burger King, a latecomer to the loyalty game, announced Tuesday (Feb. 9) that it is testing a new rewards program. The “Royal Perks” platform will reward customers with “crowns,” awarding 10 crowns for every dollar spent, reports QSR Magazine. The program was developed in response...
