Winter is around the corner, bringing colder temperatures and prompting many restaurants to question whether their operations can survive the season. Many quick-service restaurants (QSRs) have taken their dine-in services outdoors since the pandemic began to better adhere to social distancing protocols and capacity limits...
The restaurant business has changed dramatically in the past six months, and so have customers’ habits. Many eateries have adopted digital ordering options to meet consumers’ rising demands for home delivery and curbside pickup, and customers themselves are branching out with new ways to order,...
Like restaurant owners and operators everywhere, restaurateur Chris Campbell of Boston’s Troquet on South has found the past eight months to be full of challenges. He’s increased take-out, retooled delivery and altered his dining room’s seating and layout as a way to adapt to the...
Square, which offers payment products to all types of merchants, said its latest offering will display and organize restaurant order tickets no matter where they’re placed. The company’s new Square KDS, or Kitchen Display System software, will take care of tickets placed via a restaurant’s...
It seems like not a day goes by that a major restaurant chain doesn’t launch a new digital-only concept store, ghost kitchen, enhanced drive-thru, curbside or delivery venture. Last week alone, Chipotle and Red Lobster both unveiled new store concepts that will cater to cautious...
When McDonald’s announced its new Accelerating the Arches growth plan Monday, the world’s biggest fast-food company said it was “doubling down on the 3 D’s; Digital, Delivery and Drive Thru.” What it didn’t say was that its belated embrace of a broad new loyalty program...
Digital food. Bits for bites, as it were. This is how much of the nation is staying nourished through the unpredictability and fear of the COVID event. While mobile ordering slowed over the summer as a percentage of restaurant sales, expect it to pick back...
Many of the numerous ordering and payment methods that today’s QSR customers enjoy have taken time to evolve and catch on. Calling local pizzerias or Chinese food restaurants to place takeout orders was once seen as a revolutionary development in the space, for example, and...
Restaurants and bakeries have been sweet on digital and contactless technologies during the pandemic, but determining how best to use these tools can still prove tricky. In the Order To Eat Tracker, Daniel Legh-Page, vice president of technology and IT at Sprinkles, explains how the...
