Outlasting the pandemic will require restaurants to constantly reassess everything from digital features to menu items that resonate with customers, says Natalie Anderson Liu, vice president of brand for burger chain MOOYAH. In this month’s Order To Eat Tracker, Liu discusses what quick service restaurants...
The ongoing pandemic is devastating the restaurant industry, with eateries leaning heavily on mobile ordering to make up for declines in walk-in traffic. Restaurants are gradually opening dining rooms and patios at limited capacity, but some of these reopenings could end soon as colder weather...
The pandemic has been fundamentally disruptive for restaurants, requiring rapid pivots — mostly on the fly. Such has been the case for Boston wine bar haley.henry, an eatery known for small plates, tinned fish and all-natural, small-batch wines shipped from all over the world. When...
It could cost more to dine in New York City restaurants. The City Council approved an optional 10 percent fee restaurateurs can charge to ease the financial hardship brought on by COVID-19, The Wall Street Journal reported. The panel’s action Wednesday (Sept.16) ends a ban...
Dining as a vertical has been hit hard by the pandemic, but pizza has served as the exception to the rule. It turns out that in times of crisis, people turn to their favorite comfort foods to guide them through. For example, Papa John’s on...
Meteoric mobile order-ahead (MOA) growth continues to be a dominant trend coming out of the COVID era, and while it’s still fun, mobile food needs to keep evolving to stay fresh. The PYMNTS August/September 2020 Order To Eat Tracker® done in collaboration with Paytronix looks...
Restaurants and quick-service restaurants (QSRs) are used to stiff competition, but the ongoing pandemic has kicked it into an even higher gear. Some QSRs’ already-thin operating margins have been stretched beyond the breaking point as budget-conscious consumers shy away from eating out, forcing the eateries...
Trying to keep up with the massive influx of takeout and delivery orders has thrown restaurants into overdrive in an effort to keep serving up the menu — and ordering — preferences of their customers. In this month’s Order To Eat Tracker, Michael Haith, CEO...
Many restaurants and quick-service restaurants (QSRs) have been stressed to their breaking points during the pandemic as budget-conscious consumers are uneasy about dining out and unwilling to spend as much on food. Some restaurants have declared bankruptcy, while others have had to completely close their...
