Singapore-based foodtech company TiffinLabs has acquired access to more than 1,000 kitchens across the U.S., Europe and Asia, which it intends to use for a new network of smart kitchens, according to a press release. TiffinLabs opened in early 2019 and is operating some kitchens...
Paytronix Systems Inc., the Massachusetts-based restaurant digital payment software company, has launched contactless dining for guests to access menus, order and pay touch-free. The tool, called Contactless Dining, allows patrons to order electronically, open a tab for drinks, have food delivered to their table and...
How Customer Reviews Provide Lifeblood To Restaurant Operations Details gleaned online — including menus and reviews — carry a lot of weight when consumers are deciding where to dine. The days of stopping by brick-and-mortar establishments to check out menus and sample food are long...
Bringing back guests who’ve had a less-than-satisfactory restaurant experience has taken a whole new level of importance during the COVID-19 outbreak. In this month’s Order To Eat Tracker, Ray Wiley, CEO of Mexican food chain Hot Head Burritos, discusses how collecting and analyzing customer feedback...
The pandemic is having monumental impacts on restaurants’ operations and interactions with potential diners, pushing to the forefront services that offer quick and seamless online ordering tools to reach customers stuck in their homes. It is also shedding light on just how digital the restaurant...
To say that last week was an active week of news in the restaurant world would be an understatement. First the much-anticipated Uber-Grubhub deal went up in smoke under the threat of antitrust pushback (and, their CEO said, a better deal from a rival), then European food-delivery service...
The global Covid-19 pandemic hit the restaurant industry in U.S. Northeastern cities like New York and Boston with an incredible and nearly unexpected force, a bit like a tsunami that surged and almost overnight washed away the entire cultural practice of eating out. And for...
After nearly three months of closures in most places, the U.S. restaurant industry is preparing for its grand reopening with extensive safety guidelines in place. Depending on state and local rules and individual eateries’ voluntary actions, wait staff will generally wear masks, tables must be...
The restaurant industry is in a state of massive flux, with almost all on-site dining switched to carry-out as shutdowns in most U.S. states forced eateries to close their doors for months. But while the sudden explosion of food delivery and curbside pickup feels like...
