Three words are driving dramatic technological changes in the fast food space: quality, convenience and speed. QSR customers expect quality food and their preferred payment methods, and they want those things immediately. Restaurant operators are doing their best to satisfy those demands, spending billions on...
Using tech to draw diners closer was once something that Boston-based Clover Food Lab resisted. In the latest Order To Eat Tracker, Ayr Muir, Clover’s CEO discusses why the quick-service restaurant (QSR) is now using personalized in-app ordering, self-serve kiosks and third-party delivery to boost...
One of the biggest questions that promises to play out in the larger world of restaurants — whether quick-service operations or others — is who will ultimately own their customers, and whether those businesses can get them back once they are lost to third-party delivery services...
Living up to their names, fast-casual and quick-service restaurants (QSRs) are embracing innovative technologies to help drive sales in the increasingly competitive restaurant industry. More restaurant owners are finding the ingredients to success in consumer-friendly technologies, such as mobile-ordering apps and self-service kiosks. Rising demand...
McDonald’s, with an increasing focus on digital initiatives and new technologies to sell food, has created a digital customer engagement team, according to a report by CNBC. In an effort to reach new customers and grow sales, the company has been installing self-order kiosks in...
It’s that time of year when restaurants must shine and make some serious scratch. We are not just talking about the holiday season in general, but the upcoming New Year’s Eve celebrations, where fancy toasts are made over plates of good food among close friends...
Chipotle announced on Thursday (Dec. 19) that it is testing out a different restaurant design in effort to keep its billion-dollar digital business growing. The U.S. chain of fast-casual restaurants will test out digital orders at its various restaurants, including a stand-alone location and an...
Almost everyone has experienced a quick food run that turned into a 45-minute ordeal, but such delays are bad news for both quick-service restaurants (QSRs) and patrons. Long drive-through lines can overwhelm employees and frustrate customers, occasionally irritating the latter enough that they leave without...
Fast-casual chain Chipotle Mexican Grill became one of the first major restaurant brands to pioneer the mobile ordering experience in 2008. Since then, it’s invested in AI-powered ordering, as well as voice-ordering via Amazon Alexa, and forged third-party delivery partnerships. In the new Order To...
