The growing popularity of mobile order-ahead is hardly news in the restaurant industry, where customers — especially millennials — crave the convenience, speed and personalization of a mobile ordering experience both in quick-service restaurants (QSRs), coffee shops and fast-casual dining environments. Here at PYMNTS, we’ve...
In the restaurant business, dirty hands are a deal-breaker. Just ask Chipotle, which has been subpoenaed after the most recent norovirus outbreak in one of its Virginia restaurants. Case in point: it’s never a good thing when the public and media are referring to a...
Things aren’t so bubbly for chewing gum companies and confectioners. The impulse buy is dead, and self-checkout lanes may be to blame. Customers who scan their own groceries aren’t dawdling in a gauntlet of temptations like in the olden days of grocery shopping; they’re in...
Digital ordering is a win for everybody. It’s easy for modern consumers, who would rather tap or click to order than talk to someone on the phone. It fuels better sales for restaurants, since customers often take advantage of digital customization options, driving higher ticket...
Another Norovirus outbreak couldn’t dent Chipotle’s confidence in itself as the QSR chain looks to raise prices to keep up with rising costs. But it sure took a chunk out of the restaurant’s stock prices. Stocks were down almost 13 percent last week after a...
Many platforms want a slice of the digital pizza-ordering pie. Few, however, are equipped to dish up the kind of experience consumers demand. Pizza seems like a simple takeout meal from the customer’s end, and that’s how it should be — but it’s not as easy...
Surprise noods? Who would say “no” to that? Noodles & Company unveiled its new NoodlesREWARDS program on Wednesday as a way to say “thank you” to its loyal customers and encourage them to bring new ones into the fold. The rewards program serves up unique...
How about some coffee with that bagel? Panera Bread has gone from publicly-traded to private, bought out by JAB Holding Company, the parent company of Caribou Coffee, Peet’s Coffee & Tea and Keurig Green Mountain. Quick-service restaurant (QSR) Panera’s new parent, a Luxembourg-based private equity...
Shake Shack is adding Expo Screens by Kitchen Armor and Elo to the back-end kitchen operations of its 70-plus locations. Kitchen Armor manufactures stainless steel touchscreen enclosures. Elo’s open-frame touchscreens will compile all the components of each customer’s order in the final moments before the...
