Toast debuted a mobile app that lets restaurateurs manage their eateries on the go. Toast Now is part of a larger product rollout by the restaurant technology company that includes upgrades to its point-of-sale (POS) system, according to a Wednesday (Nov. 1) press release. “Toast...
Major restaurant chains are adding new digital leadership in an effort to stand out in the increasingly difficult fight for customers’ omnichannel loyalty. Full-service diner chain Denny’s, which has nearly 1,600 locations, announced Friday (Oct. 13) the addition of Pankaj Patra as chief digital and...
With quick-service restaurants (QSRs) increasingly rethinking their stores with an emphasis on digital efficiency, Burger King is trying a new kiosk-focused concept that prioritizes off-premise channels. At a convention with franchisees last week, the chain debuted its “Sizzle” design, which includes digital self-service ordering kiosks...
As restaurants tap technology to weather their labor challenges, PYMNTS Intelligence suggests that consumers may be growing frustrated with the depersonalization of the experience. By the Numbers The vast majority of consumers do not believe that technology has a positive impact on their dining experiences....
From robotic grills, faster blenders and drone delivery, restaurants across the globe are turning to automation to tackle rising labor costs, improve efficiency and boost revenues. Major quick-service restaurant (QSR) chains have also embraced the trend, with Chipotle announcing this week (Oct. 3) that it had...
Chipotle wants to test whether robots can prepare its burrito bowls and salads. The fast casual chain announced Tuesday (Oct. 3) it had teamed with automated food service platform Hyphen to test a “cobotic” (short for “cooperative robotics”) “digital makeline.” “Approximately 65% of all Chipotle digital orders are bowls or...
In an effort to compete with larger players in the space, small restaurants are looking to boost their eCommerce presence, PYMNTS Intelligence has found. By the Numbers Findings from the study “Main Street Health Q3 2023: Leading Payment Processors’ Satisfy SMBs, but Less Popular Providers...
From loyalty rewards redemption to order pickup to mobile downloads, restaurants are using QR codes to accomplish a wide range of their digital goals in their brick-and-mortar stores. For instance, fast-casual chain Sweetgreen is leveraging the technology to expand its loyalty program to in-store transactions,...
Many restaurants have built up their tech stacks over time and are now seeking to winnow down their digital solutions, finding themselves with a disorderly tangle of incompatible software. Take, for instance, Inspire Brands, the parent company of Arby’s, Buffalo Wild Wings, Jimmy John’s and...
