Subscription businesses live and die by customer loyalty — yet many don’t see the full price tag of customer churn until it’s too late. “Recurring revenue is a huge part of almost every business,” Ken Houseman, vice president of product strategy at Zuora, told PYMNTS...
Capital One officially introduced a new subscription management tool to the Capital One mobile app. The tool helps consumers view, block and cancel recurring charges from select merchants with just a few taps, the bank said in a Wednesday (Oct. 16) email to PYMNTS. “Consumers...
When Tien Tzuo coined the term “subscription economy” in 2007, he envisioned a future where consumers would prioritize access over ownership. As the CEO of subscription management platform Zuora, Tzuo has been at the forefront of this economic shift for nearly two decades. Today, as...
Merchants have much to gain if they find the way to the hearts of Gen Z consumers — and can get them to click on the buy button, in store or online. Better yet, as Kirk Stuart, SVP, head of North America Merchant, Acquiring and...
As Walmart and Amazon leverage their paid membership programs to drive loyalty, the former is seeing millennials prove to be the most eager to subscribe. By the Numbers “Walmart+ Week 2024,” a new PYMNTS Intelligence report, digs into consumer trends regarding subscriptions and purchases during...
Open payments platform Spreedly has expanded its partnership with payments company FlexPay. The new collaboration, announced Wednesday (June 26), is designed to recover failed transactions and eliminate involuntary churn for subscription customers. With this expansion, FlexPay will offer Spreedly customers its Advanced Vault, a solution...
Spotify is reportedly readying a new and higher-priced premium plan for its most devoted users. The new plan, set to be unveiled later this year, will charge users at least $5 per month more, Bloomberg News reported Tuesday (June 11), citing a source familiar with...
Atomic has launched a subscription management technology that can be added to banking apps. With the addition of PayLink Manage, financial institutions can enable their account holders to view and make real-time changes to all their recurring payments — all within their banking app, the company said in a...
Duolingo reportedly credits generative artificial intelligence (AI)-powered features for the 54% leap in paid subscribers it recorded in the first quarter. “What we’re seeing is that people are willing to pay even more to learn a language through generative AI,” Matt Skaruppa, chief financial officer at Duolingo, told the...
