The pandemic has presented financial challenges for consumers and businesses alike. It has revealed at the same time the value of the subscription model in a whole new light by allowing consumers to get steady supplies of their favorite goods and services direct to their...
Subscriptions are retaining their strength as “everything-as-a-service” (XaaS) joins the post-COVID chorus of business models that seem tailor-made for these strange days. PYMNTS’ July 2020 Subscription Commerce Conversion Index, done in collaboration with Recurly, shows how well subscription services are performing during the pandemic. Our July Index, which measures merchants’...
Jaguar Land Rover is dipping its paw into the subscription automobile leasing pool, just as peer Mercedes is climbing out after a trial run, Autoweek reported on Tuesday (July 7). Subscription models vary, but in general, they allow customers to lease cars for periods of...
Subscription services, from monthly boxes to streaming entertainment channels to SaaS licenses, saw spikes during the lockdown. But what goes up must come down, and firms built on recurring revenue models are bracing for cancellations as “outside” becomes an option again. The Subscription Commerce Conversion...
In its virtual reality event Wednesday (July 1), BMW announced updates to its auto software experience that included a “drive” through Munich to demonstrate some of them, according to reports. The updates can be installed later this year in BMW vehicles that support the company’s Operating...
Stay-at-home mandates have consumers spending more on subscriptions, ranging from streaming services to buying retail products for day-to-day use. It is perhaps not surprising that merchants that are offering subscription services are flourishing. Yet, these services are still not immune to experiencing churn. Both consumers...
Physical retailers are building digital bridges to alluring new hybrid experiences and adding value to recurring revenue offerings to keep the great reopening momentum alive. Low-tech and no-tech approaches can do wonders when building (or rebuilding) a customer base that’s been scattered all over the...
The ongoing COVID-19 pandemic is having wide-reaching effects on the broader subscription industry. Subscription businesses everywhere are witnessing a surge in demand for food deliveries, educational tools and other items. This growth in demand underpins a shift in consumer behavior — a result of stay-at-home mandates. Many consumers are limiting trips to...
Consumers have turned to online subscriptions to get their caffeine fixes while the bulk of America’s 37,000 coffee shops remain shut down – with the same expectation for customization as from their in-store baristas. In the latest Subscription Commerce Tracker®, Mike Lackman, CEO of coffee...
